Customer Service Representative - Rose Job # 509635

Job Description

Job Description

Date Posted: 10/22/2026

Hiring Organisation : Rose International

Position Number: 509635

Industry : Healthcare

Job Title: Customer Service Representative - Member Service Call Center

Job Location: Spokane Valley, WA, USA, 99216

Work Model : Hybrid

Work Model Details : Remote (Local to Spokane Valley, WA)

Shift : Monday - Friday 7:00 AM - 9:30 PM and Saturday and Sunday 7:00 AM - 9:00 PM

Employment Type : Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months) : 6

Min Hourly Rate($) : 21.62

Max Hourly Rate($): 21.62

Must Have Skills/Attributes : Customer Service, Healthcare

Experience Desired:
High-volume inbound call center experience handling (2+ yrs),
Supporting healthcare, health insurance, Medicare, Medicaid, or managed care members with benefits, eligibility, billing (1+ yrs),
Proven experience resolving complex customer issues independently while maintaining high first-call resolution1+ (1+ yrs),
Strong background communicating professionally with members, providers, and internal departments (1+ yrs)

Required Minimum Education: High School Diploma or equivalent

**C2C is not available**

**Only qualified Customer Service Representative candidates located near the Spokane Valley, WA area are to be considered for the position

****This role requires completing an online assessment using a desktop or laptop computer with a hard-wired internet connection (Wi-Fi is not permitted). You'll also need access to a quiet, distraction-free space to complete the assessment. Do you have access to a desktop or laptop, a hard-wired internet connection, and a quiet place where you can complete the assessment?

Required Education:
• High School Diploma or equivalent

Required Qualifications/Skills/Experience:
• Minimum (1) to (2) years of call center or customer service experience required
• Strong communication and customer service skills
• Comfortable working weekends and late shifts up to 9:30 PM
• Must have hard-wired internet connection (Wi-Fi not accepted)
• Must have strong internet speed and a quiet workspace
• Ability to follow attendance requirements (no time off during training and first 90 days)

Preferred Experience:
• Healthcare-related experience preferred

Overview:
• The Customer Service Representative supports members, customers, patients, and providers by delivering accurate, timely, and consistent information
• Works in a high-volume call center environment handling complex inquiries
• Focuses on improving customer satisfaction and retention while maintaining compliance standards

Job Summary:
• Responsible for handling inbound member inquiries and resolving issues related to health plan services
• Builds rapport with members and provides high-quality customer service
• Documents interactions and ensures timely resolution of concerns

Job Responsibilities:
• Handle member inquiries including facility, billing, eligibility, benefits, ID cards, and complaints
• Respond to complex calls across multiple service areas including Member Core, Member Advanced, Medicare, and Premium Billing
• Document all interactions accurately and follow established procedures
• Coordinate with internal departments and external partners to resolve issues
• Evaluate situations and determine appropriate course of action for resolution
• Maintain compliance with organizational policies and confidentiality standards
• Complete required training and effectively use tools to access information
• Support departmental goals such as call handling, first call resolution, and member satisfaction
• Perform other relevant duties as required

Additional Details:
• Location: Remote (local to Spokane Valley, WA)
• Remote Options: 100% Remote
• Start Date: 12/14/2026
• Equipment Pickup: TBD
• Training: 3 months; no time off allowed
• Attendance Requirement: No time off during training, nesting, and first 90 days (including appointments); attendance violations may result in termination

Industry:
• Healthcare / Customer Service

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

 

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

 

\nCompany Description

Rose International is one of the largest Staffing Companies in the U.S. today. We offer an opportunity to grow your career right here as we promote our top performers and seek out our leadership positions from within our ranks as proven by a review of all of our Directors and VP's today! We also offer long-term opportunity across the country in offices from coast to coast. So, while this position begins in St. Louis - there is no telling where your career here might take you! We offer a full slate of benefits - Health, Disability, 401(k) with matching and training.

Rose has been recognized by the Staffing Industry Analysts as a top 25 Staffing firm. We have won numerous awards as a leading employer and provider of services from our customers and from the NMSDC, and from the Womens Business Enterprise Council.

Company Description

Rose International is one of the largest Staffing Companies in the U.S. today. We offer an opportunity to grow your career right here as we promote our top performers and seek out our leadership positions from within our ranks as proven by a review of all of our Directors and VP's today! We also offer long-term opportunity across the country in offices from coast to coast. So, while this position begins in St. Louis - there is no telling where your career here might take you! We offer a full slate of benefits - Health, Disability, 401(k) with matching and training. \r\n\r\nRose has been recognized by the Staffing Industry Analysts as a top 25 Staffing firm. We have won numerous awards as a leading employer and provider of services from our customers and from the NMSDC, and from the Womens Business Enterprise Council.