Sr Debt Counselor / Collection Representative Hybrid

Job Description Job Description Please note, this is a hybrid work opportunity handling Student Loan collections. You must be able to work onsite in our Fairport, New York Office three (3) days per week. For 40 years, ConServe has been a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, guaranty agencies, private lenders, credit unions and government contracts. We are based on the simple principle that helping people fulfill their obligations, in ways that preserve their dignity, enhances self-confidence and empowers them with a sense of control. At ConServe, we call it Fostering Financial Freedom®. We take great pride in being a team of the right people, doing the right thing, at the right time, the right way. Why join us? Performance-based monthly bonus opportunity Award-winning benefits packages Flexible schedules Growth opportunities Repeatedly named one of the Best Places to Work in Collections Two-time recipient of the Better Business Bureau’s Torch Award for Ethics O*NET: 43-3011.00, 13-2071.00, 43-4051.00, 41-3031.02 Position Summary: The Sr. Debt Counselor role manages and collects delinquent business and consumer accounts. Our consultative approach helps identify the most suitable way to resolve a balance in the best interest of all parties. Due to the competitive nature of these contracts, it is imperative ConServe locates experienced, professional individuals who are customer-focused, enthusiastic, detail-oriented and able to work in a fast-paced environment or remote work environment. Essential Duties & Responsibilities: The Sr. Debt Counselor provides financial, clerical and administrative services to ensure efficient, timely and accurate repayment of accounts within their scope of work The Sr. Debt Counselor will address collection/accounts receivable issues and assist with special projects based on departmental goals and objectives. Ensure effective decisions are made in the best interest of the client requirements and expectations. Demonstrates the right judgment that is within authority and scope of work Capable of reviewing Secretary of State, P & Ls and various financial documents to ensure resolution is supportable Resolve complex issues Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the client and ConServe. Skip-Tracing – to assist in locating & contacting consumers and businesses Meet daily, weekly and monthly goals as set by management at ConServe. Daily Productivity – Work a specified number of accounts/cases daily and maintain an acceptable level of daily metrics as assigned to the position by Management. Achieve a high level of resolution with a compliant and customer centric approach Record Maintenance – proper management & updating of system to maximize contacts Adherence to ConServe’s Blueprint Quality Management System, Code of Conduct, and Compliance Program Non-Essential Duties & Responsibilities: Other duties as assigned Education Requirement: High School Diploma or GED Associates or Bachelor’s Degree preferred Skills/ Requirements: One (1) year of ConServe collections experience or five (5) years of relevant 3rd party debt collection experience in Higher Education, Financial Services or Government debt collection. Consistent, proven twelve-month performance history. Documented successful debt collection performance records The ability to work onsite three days per week and can work remotely the remaining two days. Current or recent student loan debt collection experience preferred. Business to Business asset recovery, sales, marketing or other B2B related skills preferred Strong organizational and time management skills. Attention to detail. Ability to act independently to resolve problems. The ability to work the required scheduled shift. Fluent in conversational English and ability to proficiently read and write English Strong verbal communication skills with the ability to listen, persuade, negotiate #J-18808-Ljbffr