Sr. Administrative Associate

Sr. Administrative Associate

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

Job Description

The Senior Administrative Associate (Dual) provides a variety of direct administrative support functions to a site, office and/or client, which may include tasks such as document processing, proofreading, expense reports, time entry, calendar and phone management, invoice entry, and opening client matters. The Senior Administrative Associate (Dual) will be a proven subject matter expert that will assist with training, operational process improvements, and provide thought leadership to the wider team of Admins.

Monday to Friday, 9:00 to 5:30pm EST

(* denotes an "essential function")

• *Primarily responsible for administration of external CLE courses, including:
• *Handle application process with state MCLE Board for individual course accreditation, attendance reporting and related fees
• *Maintain course materials and attendance records as required by CLE rules
• *Responding to accreditation requests from the Commercial team;
• *Preparing CLE attendance and remote affirmation forms;
• *Administering and distributing CLE certificates to clients;
• *Preparing and submitting individual course applications; and
• *Responding to client-specific CLE inquiries.
• Utilize appropriate logs and/or tracking software for all administrative support work.
• Ensure that job tickets are properly filled out before beginning work.
• Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle.
• *Communicate with team members, lead, supervisor or client on job or deadline issues.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• *Troubleshoot complex software or hardware problems.
• *Answer telephone, emails, and place service calls when needed.
• *Interact with clients over the phone, via video or electronically.
• *Assist in developing training plans and process maps for the administrative operation
• *Deliver direct support training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior direct support employees
• Prioritize and manage workflow.
• Perform quality assurance on own work and work of others.
• Train junior staff members, as needed.
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• Associate's Degree preferred
• Minimum (3) years administrative support experience in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (2) years or more. Formal education and/or training may be considered in lieu of experience
• Advanced skills in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for providing administrative support
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot complex or advanced tasks or concerns independently
• Ability to discern when a problem or issue requires escalation to the supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast-paced environment
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Additional Information

The rate of pay for this role at the noted RRD location is $22-24/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans