Account Executive II, Strategic/Channel

The Account Executive II, Strategic/Channel is responsible for managing a dedicated portfolio of specialized customer accounts. This role plays a vital part in cultivating strong customer relationships, collaborating with channel managers, and ensuring the success and satisfaction of our valued customers. This position strategically support a designated sales channel, demonstrating product and industry trend knowledge to enhance the customer experience, cultivate positive customer sentiment, and drive channel growth.
Responsible for a portfolio of strategic accounts, nurturing long-lasting relationships with our customers.
Utilize a thorough understanding of the customer's unique needs, preferences, and goals to provide tailored solutions, services and experiences.
Leverage Salesforce and other tools to capture and gather critical customer insights, thereby strengthening relationships and partnerships.
Prioritize customer satisfaction above all else.
Serve as the main point of contact for customers; independently make decisions that enhance customer experience.
Process orders and handle return authorizations while keeping the customer informed of status updates.
Strategically partner with Channel Managers to create a seamless customer experience, ensuring a united approach to customer satisfaction and account growth.
Serve as a reliable backup for customer support and assist fellow team members as required.
Serve as a product expert, demonstrating a deep understanding of our products and services to effectively communicate their value to customers.
Proactively assess industry trends and competitors, foreseeing changes and providing strategic insight to advise and serve customers.
Maintain regular and proactive communication with customers via email, phone, and over virtual platforms such as Teams, Zoom, or other video conferencing tools.
Ensure customers are informed about products, updates, new offerings and marketing programs, demonstrating knowledge of their goals by effectively aligning these opportunities with customer strategy to enhance their business.
Proactively and independently identify and resolve challenges and issues that may arise in the customer relationship, working collaboratively with other teams to find creative solutions.
Serve as a customer advocate within the organization, focusing on and creating strategies to enhance customer loyalty and retention, going beyond sales metrics to create a best-in-class customer experience.
Demonstrate knowledge of customer and end-user goals by proactively offering strategic product and marketing tool solutions.
Develop creative presentations and flyers for new opportunities.
Attend industry trade shows and customer events to enhance customer relationship and drive retention.
Comply with all policies and standards.
Associate's Degree in Business, Sales, or related field, or equivalent experience
4-6 years in account management, customer relationship management, or inside sales, preferably within the B2B sector
Mastery of AE II with performance rating of Exceeds or High Performing
and over the phone.
Strong organizational and time management skills.
Able to manage multiple assignments and systems simultaneously.
Proficient knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint, etc.) and Salesforce, with strong typing and accuracy skills.
Problem Solving: Proficiency in creatively resolving difficult or emotionally charged customer situations.
Ability to travel 1-3 times per year (