Account Support Specialist

Job Description

Job Description

You Matter

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:
• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits
In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:
• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service. 

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan. 

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

The Account Support Specialist role involves providing essential support to the company's Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, record-keeping, and claims/invoice review. The position requires a detail-oriented individual with exceptional organizational skills to ensure the smooth running of the FBOP client base.  

• Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff. 
• Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status. 
• Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department. 
• Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis. 
• Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client. Obtain and manage medical records from outside providers and provide timely information to the client. 

Education

• College degree or related experience.

Experience

• 2 to 5 years of professional experience preferably in a medical or healthcare environment. 
• Must have outstanding Interpersonal communication (verbal & written) and telecommunication skills. 
• Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers. 
• Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar. 
• Computer proficiency with specific skills in MS Word, Excel and Power Point. 
• Should have excellent attention to detail and be comfortable working under tight timelines.