PAP Coordinator

Under direction of the Clinic Operations Manager andwithin federal, state and local guidelines performs complex(journey-level) human services support work and eligibility determination forprescription assistance programs (PAP). Work involves reviewing clients'records, interviewing clients, documenting client information, determining clienteligibility for different PAP programs, verifying case data, explaining PAPbenefits and requirements and providing information to clients or assistingstaff in the delivery of social services.May train others. This position adheres to all applicable laws, regulations, policies and procedures of DSHS, DADS, and DCMHMR. In addition, this position assists consumerswho are indigent and without Medicaid or other prescription coverage to procuretheir medications from numerous pharmaceutical companies at no cost or low costfor psychiatric medications prescribed by DCMHMR physicians or NursePractitioner. Works under moderatesupervision, with limited latitudefor the use of initiative and independent judgment. Prefer one to two years of college or workexperience. Good communication and organizational skills aplus. Prefer knowledge of psychotropic medications. Registration,Certification, Licensure, and Other Qualifications Must haveand maintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC). Must possessand maintain a valid driver's license and automobile insurance. oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days. Successful completion of allposition-specific training within thirty (30) days of employment is required. Knowledge,Skills, and Abilities Knowledgeof the needs, problems, and community environments of persons withdisabilities; of community and government service delivery systems; of casemanagement systems; and of community welfare resources. Skillin the operation of computers, applicable computer software, and officeequipment. Ability to negotiate services, to communicateeffectively, to evaluate information, to perform basic arithmetic and dataanalysis, and to train others Ability todisplay regular and reliable (in-person, if required) attendance. Understanding andpractice of Trauma Informed Care principles. The following list outlines keyresponsibilities for the position; however, it is not exhaustive and does notencompass all responsibilities. Additional duties may be assigned as needed. 2.Obtains, verifies, and calculatesincome and resources to determine eligibility for PAP. 4.Maintains an accurate, up to date database tracking system. 5.Monitors, reviews, and communicatesclient eligibility or enrollment status changes to the clients, authorizedrepresentatives, and appropriate staff as needed. 6.Works closely with clinic staff andmanagement to ensure continuity of services. 8.Acts as the point of contact forpharmaceutical representatives and communicates with them to identify new PAPneeds. 10.Follows the PAP and medicationprocedures for all PAP interactions. 11.Follows all clinic and medication roomprocedures. oLogs all PAP forms received in MedData Services. oCounts and co-signs for any PAP medsbeing sent to contract pharmacy. 16.Participating in eval phone rotation. 17.Observing self-administration of medboxes by clients. 18.Escorting clients to and from lobby. 19.Documenting messages from nurse lineand returns calls to clients as appropriate, referring calls to nursing staffas needed. 20.Participates in the Center's ZeroSuicide Initiative. o Supportsindividuals experiencing a crisis by promptly connecting them with appropriateCenter programs, such as the Mobile Crisis Outreach Team (MCOT), PsychiatricTriage, Crisis Prevention services, and/or other applicable resources. Ensureseamless coordination to facilitate timely intervention. o Remainswith individuals, when deemed safe, to provide support and maintain a calmenvironment until specialized crisis staff or emergency personnel arrive totake over intervention efforts. Adheres to safety protocols to preventescalation of the crisis situation. o Participatesin debriefing sessions with the immediate supervisor or designated stafffollowing a crisis event. Collaborate with the team to review the incident,identify lessons learned, and ensure all HHSC guidelines and Center policiesare followed. #J-18808-Ljbffr Dentonmhmr