Application Support Analyst

APeX Application Analyst - Beaker | University of California San FranciscoThis position will work one day, onsite per week. The APeX Application Analyst – Beaker functions as the primary support contact and expert for the Beaker lab applications. They work under the direction of the Team Lead and/or the Lab Information Systems (LIS) Manager and participate in the planning, design, build, and testing for the Epic Beaker LIS implementation. They continue to support the Beaker application post-go-live and collaborate with Lab and/or Pathology operations to optimize their workflow processes. In-depth knowledge of laboratory application and operational requirements, and the ability to translate those into system specifications and configuration, is required. Assists with other technical activities, including the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing, and conversion data validation. The application analyst aids with the development and documentation of project requirements, test plans, internal procedures and establishes change control processes for the application. The APeX Application Analyst – Beaker works with the Principal Beaker Trainer to develop user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and ongoing support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users learn and adapt to use of the application. The APeX Clinical Applications Professional III – Beaker analyst must have 3+ years of experience with LIS application build in a hospital setting. Prior work experience at UCSF, Benioff Children's Hospital - Oakland or other academic Medical Centers is strongly preferred. Certification and experience with one or more of the following Epic applications is preferred, but not required:Beaker Clinical Pathology (CP)Beaker Anatomic Pathology (AP)The candidate selected for this role will be required to obtain certification within 6 months of hiring in one or both of the above applications, if not already completed. Additional certifications, such as with middleware software may also be required.Certain terms and conditions of employment for this position, including the rate of pay, benefits, etc., are currently subject to negotiation with the appropriate union. The final salary and offer components are subject to additional approvals based on UC policy.The salary range for this position is $102,100 - $175,000 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: Clinical Applications Team is responsible for designing, testing, and implementing the clinical aspects of UCSF's Electronic Health Record. This includes interoperability with other third party systems and devices. Applicants must be able to adhere and emulate Clinical Systems culture and core values as stated below:Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis.Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.Required Qualifications:Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.3+ years of relevant Laboratory Information Systems (LIS) and/or Lab Operational experienceBroad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.Available for 7 x 24 application supportStrong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.Preferred Qualifications:Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.Academic Medical Center experienceCertified Lab Specialist (CLS) or equivalent licenseCertifications:Beaker Clinical Pathology (CP)Beaker Anatomic Pathology (AP)At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu Join us to find a rewarding career contributing to improving healthcare worldwide.The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.