Customer Care Representative

Customer Care RepresentativeThe Customer Care Representative (CCR) is expected to handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office.In addition to core customer care responsibilities, CCRs may be required to assist with propane bottle refilling as needed. The company will provide all necessary training and ensure proper licensing for this task. Candidates should be comfortable following safety protocols and handling propane equipment in compliance with regulatory standards.Essential Job ResponsibilitiesAnswering calls and handling customer queriesAdhere to assigned schedule and perform all assigned taskProvide first level support for customer complaints or issuesResearch / resolve customer inquiresDiscuss with direct supervisor, results of their daily, weekly, and monthly performanceAccountable for satisfactory daily call answer rate and first call resolutionsCompetenciesCommunication – must be able to effectively communicate with teammates, managers and customersInterpersonal Skills – demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate successfully in a variety of social exchangesTeamwork – possesses the ability to work together toward a common visionPerformance MeasurementsIndependently performs tasks of a routine natureConsistently delivers quality work during allotted timeframesDemonstrates appropriate organizational skillsUnderstands and ensures compliance with company policies and proceduresQualificationsEducation: High school diploma or equivalent requiredExperience / Abilities:Effective communication skills and ability to interact with all employees and customersAbility to resolve customer inquiries while maintaining a professional and calm demeanorAbility to remain organized and focused on attention to detail in a fast-paced environmentProficient in Microsoft Office Suite or related softwareUse of Microsoft Office & generally have high level of computer skillsEnglish, fluent proficiency, verbal and written. Knowledge of Spanish an advantageTravel and HoursThis position is full-time, standard operating hoursMinimal travel may be required with this position as part of support responsibilitiesPhysical DemandsEmployee is regularly required to talk or hearEmployee frequently is required to stand, walk, use hands to finger, handle or feel and reachEmployee is occasionally required to lift office products and supplies, up to 20 poundsEEO Statement: Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.Reasonable Accommodations: Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email View email address on click.appcast.io Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane's careers website, please reach out to us at View email address on click.appcast.io so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.Drug-Free Workplace: Pinnacle Propane maintains a drug-free workplace. Employment is contingent upon successful completion of all applicable pre-employment requirements, including drug testing.Solicitation Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions. Pinnacle Propane