Mgr - Operations

Job Description

Job Description

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Manager of Operations (SGL36) in Little Rock, AR.

POSITION SUMMARY

Provides support to the Operations Director by managing the operations within the district to ensure delivery of efficient, economical, and safe distribution services in accordance with company policies and government regulations such as Standard Work Practice, Occupational Safety and Health Act, and OPS.

PRIMARY DUTIES AND RESPONSIBILITIES

• Directs all gas operations work in operating area, including determination of priorities, allocation of resources and completion of periodic surveys.
• Supervises the maintenance of operational pressures on gas distributions systems, commensurate with weather conditions, are adequately safe and within the allowable levels. and the maintenance of telemeter equipment in areas where the equipment exists. Additionally, supervise both bargaining unit employees and non-bargaining employees. 
• Directs the inspection, maintenance, security, and record keeping for Company properties in the district, including buildings, city gates, grounds, key valves, regulator stations, and transportation equipment. Correct any hazard that may exist.
• Monitors performance against plan and for compliance with standard practices, company policy and in compliance with government regulations, through periodic visits to job sites.
• Assures safe environment for public, customers, and employees through education about and with compliance safety practices, regulator audits, and various DOT requirements (e.g., Operator Qualification Training Modules). Participate in safety and tailgate meetings.
• Inspecting various jobs, to assure quantity and quality of work being performed meets expectations and to resolve difficult service problems.
• Assures proper odorization in our system, maintains reports on a current basis, and conducts room odorization test periodically when required as a result of fire or explosion.
• Supervises the preparation and assures completion, correctness, and accurate submission of reports such as cathodic protection program, employee injuries, general public liability, leakage survey, milage, odorization, property damage, repairs, time, and vehicular incidents.
• Discuss service charges and difficult service problems with customers to assure good service and relations.
• Assist Area Managers and Operations Supervisors to resolve problem situations to the satisfaction of local officials and to ensure proper work procedure and record keeping.
• Assist in the preparation of Construction and O&M and manage budgets for compliance.
• Counsels with city officials, project engineers and other personnel concerning the relocation of gas lines in connection with public improvements and the resolution of any problems.
• Supports all regulatory agency audits.
• Develop budgets and make decisions that support the company’s overall financial and strategic objectives. 
• Actively promotes positive safety attitudes and ensures safe working conditions.
• Oversees damage prevention efforts for the district.
• Performs other duties as assigned.

EDUCATION AND WORK EXPERIENCE

• Requires a bachelor’s degree from an accredited college in business administration, marketing, engineering, or related field. 
• In lieu of education requires a minimum of eight (8) years of equivalent experience with gas operations or engineering if non-degreed.
• Requires a minimum of five (5) years of experience in one of the following: gas and/or electric operations, accounting, engineering, or related field, including a minimum of three (3) years of experience as a supervisor or manager. 

KNOWLEDGE, SKILLS, ABILITIES 

• Capability to demonstrate strong interpersonal skills and listening capability to communicate effectively with co-workers, customers, the community, and regulators.
• Capacity to demonstrate effective oral and written communication skills.
• Proficiency to cultivate relationships and partner with business and community contacts to achieve business results.
• Aptitude to understand and satisfy customer expectations when making business decisions.
• Skill to identify solutions to problems with creativity and innovative thinking.
• Judgment to make sound business decisions.
• Readiness to anticipate new situations and/or changing demands and respond proactively to enhance the Company’s performance.
• Discernment to use initiative, good judgment, and tact to complete assigned tasks.
• Competence in analyzing and building business cases using various financial and business analysis methods.
• Effectiveness to collaborate across functional boundaries to improve business processes.
• Expertise to utilize mainframe systems (SAP), electronic mail, and personal computer software (MS Windows, Excel, Word) proficiently.
• Facility to understand technical issues with relative ease.
• Organization to prioritize and schedule tasks, manage several projects at one time, pay attention to detail and demonstrate good organizational skills.
• Flexibility to work successfully in a team environment or individually.
• Knowledge to understand, explain, teach, design, and implement processes, policies, and procedures.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status .