"Customer Service Representative"

Job Description

Job Description

What We’re Looking For

Required Qualifications:

· 1–2 years of customer service, healthcare support, or call center experience

· Strong communication and problem-solving skills

· Ability to remain calm, professional, and solution-oriented in challenging situations

· High attention to detail and organizational skills

· Comfortable learning and navigating multiple software systems

· Proficiency with Microsoft Office and email platforms

· English fluency

· Ability to commute to Lenexa, KS

Preferred Qualifications:

· Healthcare or pharmacy customer service experience

· Experience with HubSpot, Zendesk, Freshdesk, or similar ticketing systems

· Familiarity with prescription workflows, insurance billing, GLP-1 medications, or HRT products

· Compounding pharmacy experience is a plus

What You’ll Do:

· Serve as the primary point of contact for patient and provider inquiries via phone, email, and text

· Assist with questions related to prescriptions, refills, billing, payments, shipping, and order status

· Troubleshoot provider portal access and system issues

· Manage and document customer support tickets in HubSpot Service Hub

· Coordinate with pharmacy operations, billing, and account management teams to resolve issues quickly and accurately

· Follow HIPAA guidelines and maintain confidentiality of patient information at all times

· Escalate compliance concerns or sensitive issues appropriately

· Support a positive patient and provider experience through clear communication and follow-through

Position Details

· Full-time, on-site position

· Location: Lenexa, KS

· Schedule: Monday–Friday, standard business hours (day shift)

Why Join MWC?

At MWC, every interaction matters. We’re looking for team members who care deeply about helping patients and providers while maintaining accuracy, professionalism, and compliance in everything they do. If you enjoy solving problems, supporting people, and being part of a collaborative healthcare team, we’d love to hear from you.

All offers of employment are contingent upon successful completion of a background check and drug screening in accordance with applicable laws and pharmacy regulations.

Company Description

Midwest Compounders Pharmacy (MWC) is a growing 503A sterile and non-sterile compounding pharmacy specializing in GLP-1 medications, hormone replacement therapy (HRT), and functional medicine. We are passionate about delivering exceptional service and personalized care to both patients and providers in a highly regulated healthcare environment.

We are seeking a Customer Service Representative who thrives in a fast-paced setting, communicates with professionalism and empathy, and takes ownership of resolving issues from start to finish.

This is not a typical call center role — you will play an important part in protecting provider relationships, supporting patient care, and ensuring a seamless pharmacy experience.

Company Description

Midwest Compounders Pharmacy (MWC) is a growing 503A sterile and non-sterile compounding pharmacy specializing in GLP-1 medications, hormone replacement therapy (HRT), and functional medicine. We are passionate about delivering exceptional service and personalized care to both patients and providers in a highly regulated healthcare environment.\r\n\r\nWe are seeking a Customer Service Representative who thrives in a fast-paced setting, communicates with professionalism and empathy, and takes ownership of resolving issues from start to finish.\r\n\r\nThis is not a typical call center role — you will play an important part in protecting provider relationships, supporting patient care, and ensuring a seamless pharmacy experience.