Reservation Supervisor (FT) (AM/PM) ("Supervisor/a de Reservaciones")

Reservation Supervisor (FT) (AM/PM) ("Supervisor/a de Reservaciones")

Catamaran - San Diego, CA 92109

Overview

Salary Range $26.10 - $26.10 Hourly Level Experienced Position Type Full Time Job Shift Day / Evening Education Level High School Category Sales - Non Management

Description

LOCATION Evans Hotels Since 1953, Evans Hotels has been a hospitality leader in San Diego and Southern California. Its portfolio includes two properties on Mission Bay, Catamaran Resort Hotel and Spa and Bahia Resort Hotel, as well as the AAA Five Diamond property in the prominent seaside community of La Jolla, The Lodge at Torrey Pines. Evans Hotels is a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY The Reservation Supervisor ("Supervisor/a de Reservaciones") assists management in supervision of the Reservation Sales Agents and PBX Operators to ensure that the staff are providing exceptional service by following all company and department standards. Eagerly assists all internal and external guests with a positive attitude and assists staff in the performance of their duties. PAY & PERKS

• Compensation: $26.10**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends
• Free Employee Parking and/or discounted MTS Pronto card
• Free Meals & Refreshments during working shifts
• Career advancement opportunities!
• Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Provides consistent supervision of "All" Reservations & PBX Staff daily.
• Liaisons between staff & management.
• Offers support to other departments (Front office, Sales, Accounting, Groups, etc.).
• Constructively handles guest concerns & provides exceptional service.
• Constructively motivates & updates the staff on new information & procedures.
• Identifies & administers individual training needs to staff & seek assistance from manager, as well as inform manager of concerns, progress & course of action to be taken.
• Ensures all morning & evening reports are completed accurately & signed off by the actual person who completed the work, including complete, file, scan, &/or log all necessary daily work, Employee Performance Logs, etc. Consistent and timely follow-up is a necessary job function.
• Courteously follow-ups with staff on errors in a positive & proactive manner.
• Order necessary repairs on equipment & order office supplies.
• Must be pro-active to learn & have complete & accurate information about Evans Hotels, facilities, amenities and department heads, policies, procedures, safety and Emergency plans.
• Ability to handle multiple tasks & executes reasonable decisions while under pressure.
• Eliminates any potential hazardous working conditions, report to Reservations Manager, conduct safety tailgates, as well as on the spot impromptu training.
• Ability to be confidential, respectful and considerate with all guest and staff information.
• Performs additional duties and responsibilities as directed by the leadership team.

Qualifications

QUALIFICATIONS

• Two-year associates degree, trade school degree, professional certification, or any equivalent.
• At least 1-2 years of relevant experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Experience running shifts, scheduling, performance management, problem-solving, guest servicing and running day-to-day operations.
• Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc.
• Availability to work on weekends and holidays is required.
• Ability to maintain a friendly, team-oriented, positive attitude and a professional appearance at all times.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.