Customer Service Advisor

Job Description

Job Description

Customer Service Advisor – Sterling Signature Wash LLC

Location: 255 Chateau Dr, Grafton, WI 53024 Type: Full-Time, Onsite Compensation: Base wage starting at $14/hour (negotiable based on experience) + $1–$5/hour in average tips + Performance Incentives.

At Sterling Signature Wash LLC , we provide more than just a car wash; we provide a premium service experience. As a Customer Service Advisor , you are the face of our Grafton location and the first point of contact for guests seeking high-quality vehicle care.

Your role is to guide customers through our menu of services—from our signature hand-dry finishes to comprehensive interior cleaning and express detailing packages. You will partner with our production team to ensure every vehicle leaves spotless and every customer leaves satisfied.

We believe in rewarding hard work and reliability. Our team members enjoy a competitive package designed to support their lifestyle and keep them shining:

• Competitive Base Pay: Starting at $14/hour, with room for negotiation based on prior experience.

• Tip Eligible: Boost your take-home pay with tips, typically averaging an additional $1–$5 per hour .

• Free Car Washes: Keep your own ride looking "Sterling" with complimentary full-service washes.

• Growth Opportunities: We prefer to promote from within for leadership and management roles.

• Consultative Greeting: Welcome customers warmly, assess their vehicle’s needs, and recommend the best service packages and membership tiers.

• Service Coordination: Act as the bridge between the customer and the detailing crew to ensure special requests are communicated and executed.

• Quality Assurance: Conduct final walk-arounds for express detail services to ensure our standards are met before the customer departs.

• Transaction Management: Maintain accurate records of sales and service upgrades using our Point of Sale (POS) system.

• Sales Driven: We are looking for advisors who don't just "take orders" but actively look for opportunities to provide more value.

• Sales Mindset: A natural ability to explain the benefits of various services and a drive to meet sales objectives.

• Service Excellence: Exceptional communication skills and a professional, friendly demeanor.

• Fast-Paced Stamina: Demonstrated reliability and the ability to remain calm during high-volume "wash weather."

• Dependability: A consistent, punctual presence is vital to our team-based workflow.

• Industry Experience: Previous experience in a car wash, automotive service, or sales-driven hospitality environment.

• Detail-Oriented: An "eye for the small things" and a passion for automotive aesthetics.

• Team Spirit: A positive, "all-hands-on-deck" attitude to support team members during busy shifts.

Sterling Signature Wash LLC is an equal opportunity employer. We pride ourselves on a professional work environment where hard work is recognized and your success is limited only by your drive.