Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2022 and currently has a growing team of four. Before becoming a State Farm agent, I worked as a team member and previously owned a construction company, which gave me valuable experience in leadership, customer relationships, and running a business.

Im a graduate of Thomas Aquinas College and a proud husband and father of twelve. Our family loves spending time outdoors - hiking, enjoying the local lake, and hosting friends and gatherings whenever we can. Were also proud to support our local community and sponsor several charitable organizations throughout town.

For our team, we offer a Simple IRA retirement plan, strong work-life balance, a hiring bonus, licensing support, and a LegalShield subscription that provides access to legal assistance if needed. We also enjoy regular team lunches every Wednesday to connect and recharge together.

Our office culture is supportive and people-focused. Were looking for someone who is driven, compassionate, and empathetic - someone who genuinely enjoys helping others and building relationships with customers and teammates alike.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Zach Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.