Congratulations Specialist

Position: Customer Service Representative


Reports to: Customer Service Lead & Sales Managers

Purpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.

Responsibilities
• Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude
• Complete daily, weekly, and monthly office tasks to meet required deadlines
• Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis
• Prepare daily deposit and balance cash, credit cards, and finance monies
• Balance and close each day in PSI computer system
• Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner
• Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner
• Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers
• Prepare management reports and any other tasks as requested by management
• Undertake and complete other responsibilities as assigned in objective setting with management.
• Undertake and support any policy, change, system or work rules the company implements regarding this position.

Additional job requirements :
• Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc.
• Must be able to bend, stoop, push and pull in the performance of office related duties
• Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment
• Must be able to stand for up to eight hours at a time while performing work duties
• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress