Spa Practice Manager - Urban Medspa & Weight Loss Center
GVO Partners
Job Description
Job Description
About Urban Medical Spa
At Urban Medical Spa, we combine advanced aesthetic treatments with personalized, luxury-level care. Our mission is to help clients look and feel their best through exceptional service, clinical excellence, and a welcoming environment where confidence thrives.
We’re seeking an experienced, driven, and people-focused Practice Manager to lead the daily operations of our growing medical spa. This role is ideal for a strong leader who thrives in a fast-paced environment, understands how to build high-performing teams, and is passionate about delivering an outstanding client experience while driving business performance.
Position OverviewAs the Practice Manager, you will oversee the day-to-day operations of the medical spa, ensuring exceptional client service, operational efficiency, team performance, and revenue growth. You’ll work closely with providers, leadership, and marketing to create a seamless patient experience while maintaining high standards across all areas of the business.
This is a hands-on leadership role requiring strong operational management, team development, and business acumen.
Key ResponsibilitiesOperations & Practice Management- Oversee all daily medical spa operations, ensuring smooth and efficient workflow
- Develop, implement, and maintain office policies, procedures, and operational systems
- Ensure compliance with healthcare regulations, safety standards, and company policies
- Manage scheduling, staffing coverage, inventory, and facility presentation
- Continuously identify opportunities to improve systems, workflows, and client experience
- Recruit, onboard, train, and supervise administrative and clinical staff
- Foster a positive, collaborative, and accountability-driven culture
- Conduct performance reviews, coaching, and ongoing staff development
- Lead by example with professionalism, positivity, and strong communication
- Support team morale, retention, and overall performance
- Ensure an exceptional client journey from booking through post-treatment follow-up
- Address client questions, concerns, and escalations professionally and promptly
- Create systems that enhance patient satisfaction, retention, and loyalty
- Maintain a warm, welcoming, and elevated spa environment
- Monitor and manage key performance indicators (KPIs), revenue goals, and budgets
- Partner with leadership and finance on billing, reporting, payroll, and expense management
- Identify opportunities to increase profitability and operational efficiency
- Support sales initiatives, membership growth, retail performance, and treatment bookings
- Collaborate with the marketing team to drive promotions, events, and provider visibility
- Support social media initiatives, reputation management, and community outreach
- Identify opportunities for business growth and client acquisition
- Build and maintain strong relationships with vendors and partners
- 3–5+ years of management experience in a medical spa, aesthetics, plastic surgery, wellness, or healthcare setting
- Strong leadership, team-building, and people management skills
- Experience managing operations, budgets, KPIs, and revenue goals
- Excellent communication, organizational, and problem-solving abilities
- Passion for aesthetics, wellness, hospitality, and exceptional client care
- Ability to multitask and lead effectively in a fast-paced environment
- Proficiency with EMR systems, scheduling software, and Microsoft Office
- Bachelor’s degree in Healthcare Administration, Business, Hospitality, or related field preferred
- Competitive salary + performance-based bonus opportunities
- Paid time off and paid holidays
- Employee discounts on treatments and products
- Career growth and professional development opportunities
- Supportive, team-oriented culture in a growing aesthetic practice
At Urban Medical Spa, we believe great client experiences start with a great team culture. You’ll have the opportunity to lead a passionate team, make a meaningful impact on the business, and grow within a modern, client-focused medical aesthetics environment.
If you’re an experienced leader who’s passionate about aesthetics, operations, and creating exceptional experiences, we’d love to hear from you.
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