Case Management Assistant

Case Management Assistant

The Case Management Assistant provides hands-on post-acute care planning services to hospitalized and emergency department patients, as assigned by an RN Case Manager or Social Work Case Manager, in accordance with department policies and procedures.

Responsibilities

• Support RN and Social Work Case Managers in post-acute care arrangements, ensuring compliance with regulations.
• Coordinate the transfer of complete medical records for each post-acute destination during business hours.
• Communicate with post-acute care facilities about bed availability via CarePort. Communication may also include fax or phone.
• Provide regulatory notices (e.g., Important Message from Medicare, Choice Forms) to patients and families, and file documents as required.
• Notify RN Case Manager or Social Work Case Manager of the patient's post-discharge care choices promptly.
• Arrange transportation, as required, and communicate transfer details to patients and families.
• Arrange for durable medical equipment in the patient's home.
• Schedule post-discharge physician appointments.
• Document accurate data, authorizations, referrals, entries into CarePort and/or medical record in a timely manner.
• Act as liaison between RN and Social Work Case Managers to ensure information flow.
• Establish collaborative relationships with case management staff, vendors, liaisons, patients, families, and caregivers.
• Conduct post-discharge follow-up calls and refer patient concerns to the appropriate Case Manager

DCH Standards:

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Mission, Vision, and Values including creating positive relationships with patients/families, coworkers, colleagues and with self.
• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

Qualifications

Required:

• High school education or equivalent required

Preferred:

• CarePort and Meditech system skills preferred

Other Skills:

• Excellent clerical and organizational skills
• Excellent communication/people skills in person and on telephone
• Familiar and comfortable with medical terminology
• Computer and data entry skills; proficient in Word

Must be able to read, write legibly, speak, and comprehend English.

Working Conditions

Work Context

• Frequent telephone contact with providers, provider office staff, hospital staff, other customers, and post-acute provider partners
• Daily and close contact with management and care management staff and community agencies.
• Work closely with patients, families, caregivers, and/or significant others
• Ability to maintain member, provider, and organization information confidentially
• Ability to cooperate and be flexible
• Ability to relate to individuals form diverse backgrounds

Physical Factors

• Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
• Must be able to perform the duties with or without reasonable accommodation.
• Hearing and vision must be normal or corrected to within normal range.
• Physical presence onsite is essential.