RECEPTIONIST

Job Description

Job Description

Receptionist

Lower Merion, PA

Full Time $17.09/hr

Position Summary

The Receptionist is responsible for supporting the daily operations of the office setting by coordinating communication between staff, consumers, natural supports, and outside organizations. This position serves as the first point of contact for visitors and callers and plays a vital role in maintaining efficient office operations.

The Receptionist is responsible for maintaining prescriber schedules, coordinating appointments, utilizing electronic scheduling systems, and supporting billing and documentation processes within the electronic health record system. This role requires strong organizational skills, professionalism, discretion, and the ability to multitask in a fast-paced behavioral health environment.

Essential Duties and ResponsibilitiesAdministrative Support

• Provide administrative support to the Team Lead and program leadership to ensure compliance with programmatic requirements.

• Maintain accurate records and documentation within electronic systems.

• Assist with maintaining office databases and electronic health records.

• Copy, fax, scan, and file documents as needed.

• Maintain office supply inventory and coordinate replenishment as necessary.

• Submit accurate and timely reimbursement requests for staff, including mileage reimbursement and supplemental pay requests.

• Complete additional duties as assigned.

Consumer and Staff Coordination

• Serve as a liaison between consumers, natural supports, and staff.

• Greet office visitors and assist walk-ins professionally and courteously.

• Answer and manage a multi-line phone system.

• Route calls and messages to appropriate personnel.

• Exercise discretion and maintain confidentiality regarding sensitive consumer and staff information.

Scheduling and Clinical Support

• Schedule client appointments within the electronic health record system.

• Maintain prescriber schedules utilizing Outlook or similar electronic scheduling systems.

• Utilize appointment reminder systems to support attendance and continuity of care.

• Track psychiatric evaluations and ensure clients are scheduled appropriately for annual evaluations and follow-up appointments.

• Review insurance information during outpatient visits and notify the Access Manager of discrepancies.

Billing and Documentation

• Input billing activity accurately and timely into web-based systems or electronic health record systems.

• Collect and document co-pays appropriately within the EHR.

• Ensure documentation is accurate, complete, and submitted within required timelines.

Meetings and Training

• Participate in relevant meetings, supervision sessions, and trainings as requested by supervisors and leadership.

• Attend all required trainings and maintain compliance with organizational policies and procedures.

Section 3: QualificationsEducation

• High School Diploma or GED required.

Experience and Skills

• Proficient in Microsoft Office Suite and electronic scheduling systems.

• Strong organizational and time management skills.

• Ability to multitask and prioritize responsibilities effectively.

• Ability to work independently and collaboratively within a team environment.

• Strong verbal and written communication skills.

• Professional demeanor and strong customer service skills.

• Ability to maintain confidentiality and exercise sound judgment.

Requirements

• Ability to successfully pass required background checks.

Section 4: Physical Demands and Work EnvironmentPhysical Demands

• Exert up to 10 pounds of force frequently and/or negligible force constantly to move objects.

• Majority of work is performed in a seated position within an office environment.

• Frequent use of hands and fingers for typing, filing, and office tasks.

Equipment Used

• Multi-line telephone systems

• Cellular telephones

• Computers and electronic health record systems

• Copiers

• Fax machines

• Calculators

• Microsoft Office applications

Work Environment

• Work is performed in modern, well-lit office facilities that may include multiple locations.

• Employees are expected to maintain professionalism and confidentiality at all times.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies. Allowing these entities to advance their mission and vision. By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc. and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment. All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment