Service Manager

Champlain Valley Equipment (CVE) is a leading agricultural and power equipment dealership serving Vermont and the surrounding region. With a strong reputation for customer service and a commitment to employee development, CVE offers a dynamic and supportive work environment. As a Service Manager at our Middlebury, VT location, you will oversee all aspects of the Service Department, ensuring efficient operations, high-quality service, and customer satisfaction. This is an excellent opportunity for individuals who are passionate about leadership, enjoy problem-solving, and are eager to contribute to a well-established, community-focused company. Responsibilities Oversee daily operations of the Service Department, ensuring smooth and profitable performance Coordinate customer, warranty, and internal service work assignments Manage and support a team of Service Technicians, Service Writer, and Driver Develop and implement operating plans for the department Schedule and assign service jobs based on team members’ skills and priorities Ensure timely and professional handling of sales and service pickups and deliveries Foster a culture of personal development, career growth, and continued education within the department Conduct annual performance evaluations for departmental employees Maintain consistent workflow to drive department sales and meet customer expectations Communicate effectively with customers to ensure satisfaction and build strong relationships Resolve service-related conflicts and facilitate payment collection Submit service warranty claims accurately and in compliance with vendor requirements Maintain department equipment and schedule fleet vehicle maintenance and repairs Collaborate with parts and sales teams, including other CVE locations, to enhance sales performance and customer satisfaction Qualifications Excellent communication skills Ability to think independently and make sound decisions Fundamental computer skills Strong attention to detail Proven ability to manage and lead a team effectively Resourcefulness and problem-solving skills Mechanical aptitude and understanding of the industry is helpful Willingness to learn—training is available for the right candidate Benefits Competitive compensation with performance-based bonuses 401(k) retirement plan Health insurance Life insurance Clothing allowance Employee discounts Supportive team environment focused on professional growth Salary Salary: $75,000 - $85,000 per year Additional Postings available from Champlain Valley Equipment #J-18808-Ljbffr Addison Press Inc