Operations Supervisor (Everclean)

Job Title Operations Supervisor Department Operations Report To Director of Operations Operations & Administration Operations & Admini stration for Everclean Corporate Services Key Responsibilities Responsible for accounts assigned by Operations Coordinator, Customer Care Manager or Operations Manager P erform building walk-throughs and inspections, and submit inspection reports for our and subcontractors records Folow up with cleaning teams to resolve cleaning deficiencies and maintain high cleanliness standards (it has to be over 90%) Training and Supervision of new and current employees Train and provide guidance and support for cleaning teams and subcontractors Conduct weekly one on one meetings with junior supervisors and provide them with support and leadership Assign daily direction and worklists to employees and cleaning teams Assist the management team with employee reviews Make sure the employees and subcontractor follow health and safety regulations Attend the weekly Management Meeting and provide weekly and monthly reports to Operations Manager and Customer Care Manager Work with management on performance appraisals Assist the Operations Manager and HR department with hiring new employees, and recruiting, onboarding and training new subcontractors Ensuring adequate supplies are available and accounted for Place orders through IC ordering portal for janitorial supplies, ensure they are delivered and provide confirmation to clients and Operations Manager Client relations, quoting prices for customer and new account set up Handle customers’ complaints, concerns, or questions promptly Follow and accommodate directions and requests from Operations Manager and Customer Care Manager Handle cleaners and subcontractors’ complaints, concerns and questions promptly Plan and prepare (schedule) employees’ work assignments Meet with the Operations Manager for weekly one on one meetings Fill in for no shows contractors and employees who call in sick as necessary Look after other fellow supervisors’ portfolios in their absence Cross sell special project work to both existing and potential clients Accommodate and promptly process administrative requirement for any account changes including and not limited to increases, decreases, new starts, cancelations, cleaner change Process timekeeping sheets and credit forms if any Assist finance department, Operations Coordinator, Customer Care or Operations Manager with any request related to cleaning teams or clients Create customer service case for every customer complaint we receive and ensure they are resolved as soon as possible and no later than 7 days Comply with cleaning deficiency recovery plan determined by Customer Care or Operations Manager Update all required changes in our database (Salesforce) at the end of the week they raised Complete all requests being assigned through Salesforce in a timely manner Comply with all company SOPs and Memos Work with cleaning crews during new starts and specific projects Available to work late evenings, weekends as per operational needs Able to bend, twist, sit or walk for extended period of time , and carry and lift up to 50lbs Knowledge, Skills, Experience and Education Must have excellent customer service skills Must be able to work independently with minimum or no supervision Available to work late evenings, weekends as per operational needs Minimum 1-year experience in a supervisory role or lead hand will be an asset s Good leadership skills and customer relations experience Some experience with commercial cleaning A good understanding of SDS sheets and knowledge of health and safety regulations will be an asset Have a sense of urgency to complete tasks Why Join Everclean? Growth Potential We’re expanding quickly and invest in people who show initiative and drive. Learn and Develop You’ll gain hands‑on experience across all areas of our operations—quality assurance, client service, leadership, scheduling, compliance, and operational excellence. It’s a strong opportunity to grow your skills and career. Supportive Team Culture You’ll be part of a collaborative team that backs each other, communicates openly, and works with shared purpose. Purpose-Driven Work Our cleaners and facility teams keep buildings healthy, safe, and welcoming. Your work directly supports the people who deliver this essential service every day. Recognition & Appreciation We notice effort, we value commitment, and we celebrate achievements—both the everyday wins and the big milestones. Equal Opportunity Statement Everclean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Kandor Management