Project Manager

Project Manager Location: Bethpage, NY, US 11714 Brand: Optimum Requisition #: 11870 Job Summary Optimum is a communications and media company that enables our customers through the power of connectivity. With a relentless focus on challenging today's norm while developing the telecommunications of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before. To meet the needs of our customers, Optimum is building a company and a workforce that is equipped to deliver on the Optimum promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people we serve across the country. Optimum believes that great ideas and the opportunity to deliver for our customers should come from every member of our team. And when our make-up and mindset reflect that of the world in which we live, we're all the stronger for it. Responsibilities We are looking for a Project Manager that will be responsible for managing and directing the implementation of one or more small to medium‑scale Customer Experience, Operations, Field Service, Sales, Marketing or Product release projects as assigned by the Director for Project Management Office. The Project Manager will also be directly responsible for managing/overseeing project: scope, cost, schedule, risks/issues, human resources, communications and change requests. Additionally, the Project Manager will coordinate project resources across many business and technology groups ensuring consistent delivery of high‑quality projects. The key focus of this position is overall management of all projects across multiple business groups providing delivery of such projects on‑time, on‑budget with required business functionality. Qualifications Minimum of 60 college credits preferred or equivalent related work experience. Formal project management training/certification (e.g., Project Management Institute– Project Management Professional (PMP)) is preferred. Minimum five years of project management responsibility, demonstrating leadership skills and managing technical and non‑technical staff, small to medium‑scale Projects and financials through various life‑cycle phases (cross functional experience highly desirable). Strong understanding of cable industry, digital solutions and customer experiences in the development, and implementation of projects, preferably across multiple business groups. Experience with presentation skills to draft professional, formal briefing material. Experience coordinating project execution, and communicating succinct project status' with multiple functional groups such as Operations, Product, Marketing, Field Services and Operations teams. Ability to interpret data analyses for operational insights and areas of needed improvement. Strong understanding of product lifecycle management. Experience in full project management life cycles with both custom development, operational enhancements and package based application deployments Knowledge of digital solutions, customer care centers (Operations), and customer experiences (e.g. SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics and desktop tools, and customer and agent experience) Detailed knowledge and use of Microsoft Project, PowerPoint, Visio, Excel and Teams, Smartsheets, and SharePoint Knowledge and use of formal software development lifecycle methodologies, including: Waterfall, and Agile. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA‑compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job‑related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $64,260.00‑$105,570.00 per year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time, we do not provide visa sponsorship for employment. Nearest Major Market: Long Island Nearest Secondary Market: New York City #J-18808-Ljbffr