Residential Sales Manager

Residential Sales Manager

CertaPro Painters is a leader in the residential and commercial painting industry throughout North America. Our success is built on delivering certainty to our customers through exceptional service, professionalism, communication, and results.

We are seeking an experienced, driven, and people-focused Residential Sales Manager to lead and develop our residential sales team while helping drive continued growth throughout the Cary-Apex market.

Position Overview

The Residential Sales Manager is responsible for recruiting, coaching, developing, and leading a team of Residential Sales Associates while also helping drive revenue growth, accountability, and customer experience standards.

This role is ideal for a strong sales leader who enjoys mentoring people, building systems, improving performance, and creating a positive, winning culture.

The successful candidate will combine leadership, sales management, coaching, accountability, and operational coordination to help the team consistently achieve sales and customer satisfaction goals.

Responsibilities

Leadership & Team Development

• Recruit, onboard, train, and coach Residential Sales Associates
• Conduct regular ride-alongs, one-on-one meetings, and performance reviews
• Develop accountability systems and performance tracking
• Foster a positive, team-oriented, customer-focused culture
• Lead weekly sales meetings and ongoing training initiatives
• Assist team members with sales strategy, objection handling, and closing opportunities

Sales Management

• Monitor sales pipeline activity, conversion rates, average job size, and profitability
• Ensure sales processes and the CertaPro 10+1 Estimate Process are consistently followed
• Review proposals and provide coaching for improved presentation and closing effectiveness
• Support achievement of monthly and annual sales goals
• Work closely with production and operations teams to ensure excellent customer experiences

Marketing & Growth

• Help execute local marketing initiatives and territory development plans
• Participate in home shows, networking events, and community outreach
• Assist in identifying growth opportunities and improving lead conversion

Administrative & Operational Responsibilities

• Ensure CRM activity is updated accurately and consistently
• Prepare weekly sales reporting and performance analysis
• Collaborate with ownership and leadership on forecasting and strategic planning

Qualifications

• Previous sales leadership or sales management experience required
• Strong track record in in-home sales, consultative sales, or residential services sales preferred
• Proven ability to coach and develop salespeople
• Excellent communication, leadership, and interpersonal skills
• Highly organized, goal-oriented, and accountable
• Ability to motivate and inspire a team
• Professional appearance and customer-first mindset
• Valid driver's license with clean driving record

Preferred Experience

• Residential construction, painting, remodeling, or home services industry experience
• Working knowledge of:
• Interior and exterior coatings
• Drywall and carpentry
• EIFS/DRYVIT systems
• Residential construction processes

Compensation & Benefits

• Competitive base salary plus performance bonuses
• Company vehicle with expenses included
• Company cell phone and Microsoft Surface Pro
• Health Insurance
• Vision Insurance
• Flexible Spending Account
• 401(k) with company match
• Paid Time Off and Paid Holidays
• Ongoing leadership and professional development opportunities

Schedule

• Full-time
• Monday through Friday
• Some evenings and weekends required

Work Location

• In person
• Cary / Apex market area

If you are a motivated leader who enjoys developing people, driving growth, and delivering exceptional customer experiences, we would love to hear from you.