Commons Desk Operations Team Leader (CSR)

Customer Service Representative (CSR)

We are seeking a Customer Service Representative (CSR) to work at Commons Desk Operations for University Housing. CSR performs customer service responsibilities for residential students, conference and camps participants, and visitors.

LOCATION / SCHEDULE

• Overnight Position - Typical work schedule is Sunday-Thursday 11:00pm - 8am (Friday and Saturday off), with some variation for special events and summer operations.
• Work location may vary between the six Commons Desks Operations as necessary for coverage and duties.

RESPONSIBILITIES

• Processing USPS mail and package deliveries; forwarding USPS mail
• Issuing and tracking residence hall room keys per guidelines and maintaining key inventory
• Submitting work orders for core changes
• Issuing temporary ID cards, reviewing digital door access information to troubleshoot
• Processing payment for various transactions using register system and maintaining a cash drawer
• Processing loaner room key sign-outs and core changes
• Processing sign-outs of recreational equipment, cleaning supplies, etc.
• Tracking and handling Lost and Found items per University policy
• Communicating policies and procedures to customers and student employees.
• Requires the operation of various office equipment and computer systems.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

General Equivalency Diploma (GED) or High School (HS) No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $31,600.00 - $45,800.00. Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact View phone number on click.appcast.io.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.