Assistant Innkeeper

Job Description

Job Description

The Mount Vernon Inn is looking for friendly, reliable, and detail-oriented Front Desk/Assistant Innkeepers to join our hospitality team. If you’re a people person who enjoys helping others, takes pride in a job well done, and loves being part of a charming and welcoming environment, we’d love to meet you!
The Front Desk / Assistant Innkeeper serves as our guests’ first point of contact and manages all aspects of their accommodation. The front desk responsibilities include managing reservations by providing information about rooms, rates and amenities, assisting in preparing and serving breakfast, laundry, as well as maintaining common areas including the gardens. If you have a knack for customer service and work experience in the hospitality industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Assist in creating an exceptional guest experience beginning with guest arrival: knowledge of the Inn’s history and ownership; fully explain inn, room features, and amenities

• Knowledge of local resources

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Clean common areas according to checklists and standards

• Assist is maintaining gardens and other common areas

• High quality food and beverage preparation according to menu plan; exceptional, attentive service; facilitate and encourage guest conversation and interaction.

What We're Looking For

• A friendly, outgoing personality and great communication skills

• Strong attention to detail and ability to multitask

• Basic computer proficiency (reservation systems a plus)

• Reliable, punctual, and trustworthy

• Previous hospitality or customer service experience is a bonus, but not required

• Ability to complete responsibilities independently and unsupervised

• Shifts run from 6am to 2pm and 2pm to 10pm. Must be available to work weekends.