Collections Specialist

Fender Musical Instruments Corporation is a world‑famous brand with offices across the globe. Within the Credit and Collections team our goal is successful accounts receivable collections within a dynamic environment, providing the highest level of Credit and Collections services in a friendly and professional manner. We are searching for a Collections Specialist to join our team in Phoenix, AZ . In this role, you will be responsible for managing customer accounts, monitoring outstanding balances, and ensuring timely collection of payments while maintaining positive client relationships. The ideal candidate is detail‑oriented, organized, and skilled at communicating effectively to resolve payment issues, reduce delinquency, and help improve cash flow and Days Sales Outstanding (DSO). Responsibilities Manage a high‑volume portfolio of customer accounts across the United States, Canada and international markets, ensuring timely collection of outstanding receivables. Conduct proactive collection activities through email and phone calls to secure payment and reduce delinquent balances. Analyze aging reports and prioritize collection efforts based on risk, account exposure, payment history and aging status. Manage the daily credit hold dashboard in SAP by reviewing blocked orders, evaluating account status, and making timely release decisions in accordance with established credit and collections policies. Investigate and resolve invoice disputes, deductions, short payments, pricing discrepancies, proof of delivery requests, and other issues impacting payment. Collaborate with Sales, Customer Service, Cash Applications and Credit Approvals teams to resolve customer concerns. Negotiate payment arrangements within established company guidelines while maintaining positive customer relationships. Monitor customer payment trends and identify accounts exhibiting elevated credit risk, providing timely account status updates and escalating concerns to management as appropriate. Maintain accurate and detailed documentation of collection activities, customer communications, dispute status, and payment commitments within company systems. Reconcile customer accounts, research unapplied cash and payment discrepancies, and ensure account balances are accurate. Identify opportunities to improve collection processes, dispute resolution workflows, and overall accounts receivable performance. Additional duties as assigned. Qualifications Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment. High school diploma or equivalent required. Associate or bachelor’s degree preferred, but not required. Strong proficiency in Microsoft Office applications, particularly Excel, Outlook and Word. Experience with SAP or other ERP systems preferred. Strong analytical and problem‑solving skills. Excellent organizational skills with the ability to manage multiple priorities in a high‑volume, fast‑paced environment. Effective verbal and written communication skills with the ability to interact professionally with customers and cross‑functional teams. Demonstrated ability to work both independently and collaboratively in a team‑oriented environment. Benefits Medical, dental and vision coverage 401(k) retirement plan Paid time off Equipment purchase program to help you get the band back together Pay Scale The current pay scale for this position is $20/hr – $27/hr. Equal Opportunity Employment Fender Musical Instruments Corporation is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor. #J-18808-Ljbffr