Automotive Technician

Job DescriptionJob DescriptionMechanic/Technician SpecialistWorksite: Auburn Hills, MIDuration: 12+ monthsTentative Start date: ASAPThe project hours of operations will be Monday – Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 11:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary).Key ResponsibilitiesRespond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic directionUtilize a defined six-step diagnostic process to resolve automotive concernsResearch and apply relevant product and repair information using available databases and toolsPerform follow-ups on open tickets and ensure successful resolution and closureDeliverables or Project ScopeMaintain high levels of customer satisfaction through accurate and timely technical supportCommunicate product issues and insights to Quality, Engineering, and Technical Advisor teamsDocument and update ticket status, ensuring compliance with resolution protocolsSupport continuous improvement by sharing feedback and technical findings with internal teamsCollaboration Tools or PlatformsMicrosoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams)Dealer Information Software and Diagnostics ToolsInternal ticketing and call management systemsClient's North America Product databases and liaison resources QualificationsHigh School Diploma or GED equivalentMinimum of 1-2 years of hands on automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experiencePreferred Qualifications1-2 years of experience with electrification technologies (Bev, PHEV, Hybrid)Automotive Service Excellence (ASE) CertificationStrong Understanding of advanced diagnostic processes and automotive systemsExcellent communication and problem-solving skills for technical support environmentsAdditional Information / RequirementsAutomotive Service Excellence (ASE) Certification within first 6 months of employment\nCompany DescriptionBCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.Company DescriptionBCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.