Team Lead, Customer Success Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead, Customer Success Manager based in the United States.

This role offers the opportunity to lead a high-performing Customer Success team while directly managing strategic enterprise accounts.
You will combine people leadership with hands-on customer engagement to drive satisfaction, retention, adoption, and growth.
The position focuses on building scalable customer success practices across complex technology ecosystems and enterprise agreements.
You will collaborate closely with sales, technical teams, and business stakeholders to deliver measurable customer outcomes.
This is an impactful leadership role within a fast-moving environment focused on innovation, automation, and digital transformation.
The ideal candidate is a customer-focused leader who thrives in remote environments and enjoys developing both people and long-term partnerships.

Accountabilities:

The Team Lead, Customer Success Manager will be responsible for leading customer success initiatives while managing a portfolio of enterprise customers. Key responsibilities include:

• Lead, mentor, and develop a team of Customer Success Managers, creating a culture of accountability, collaboration, and continuous improvement.
• Manage a portfolio of enterprise accounts while coaching the team through a player/coach leadership model.
• Drive customer lifecycle strategies, including onboarding, adoption, renewals, retention, and expansion opportunities.
• Act as a subject matter expert on enterprise agreements and technology partner programs, supporting customers in optimizing their investments.
• Establish, monitor, and report on customer success metrics, health indicators, adoption rates, and business outcomes.
• Lead quarterly and executive business reviews to demonstrate value, strengthen relationships, and identify growth opportunities.
• Train and enable team members on customer success methodologies, tools, and best practices.
• Partner with sales, technical services, and cross-functional teams to ensure seamless customer experiences.
• Build trusted relationships with executive stakeholders and communicate strategic recommendations effectively.

Requirements:

The ideal candidate brings strong customer success leadership experience, enterprise account management expertise, and the ability to operate effectively in a remote environment. Required qualifications and skills include:

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing leadership role.
• Bachelor’s degree or equivalent professional experience and/or military experience.
• 2+ years of experience leading, mentoring, or managing a customer success team.
• Proven success managing enterprise-level accounts and driving customer outcomes.
• Experience with Cisco and/or other technology partner ecosystems such as Palo Alto or Juniper is preferred.
• Strong understanding of enterprise agreements, licensing models, and technology consumption frameworks.
• Expertise in customer journey management, adoption strategies, and retention best practices.
• Experience leading distributed teams in remote or hybrid environments.
• Excellent communication, presentation, and stakeholder management skills.
• Strategic mindset with strong execution abilities and data-driven decision-making skills.
• Ability to align internal teams and influence stakeholders across sales, technical, and operational functions.

Benefits:

• Full-time remote position based in the United States.
• Opportunity to lead a talented customer success team while managing strategic enterprise relationships.
• Competitive compensation package.
• Flexible remote work environment.
• Opportunity to work with innovative technology solutions and large-scale digital transformation initiatives.
• Professional growth opportunities through leadership, collaboration, and continuous learning.
• Inclusive workplace culture focused on diversity, innovation, and employee development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.