VP, Customer and Commercial Platform

Role Description

This strategic and results-driven leader, as part of the Information Technology organization, will be responsible for defining and executing the global strategy for Watts’ customer and commercial technology platforms. This role drives the simplification, integration, and performance of a complex commercial systems landscape to enable improved customer experience, operational efficiency, and scalable revenue growth.

This position is responsible for supervision of global technology and platform team members. This position reports to the Chief Information Officer. This role is remote and may require travel as needed based on business demands.

Primary Job Duties and Responsibilities

• Own the end-to-end commercial platform ecosystem, including CRM, CPQ and pricing, digital commerce, customer portals, customer service platforms, and integration layers.
• Define and execute a global commercial platform strategy aligned with business and technology priorities.
• Rationalize and consolidate fragmented systems, including multiple CRM instances, into a unified and scalable architecture.
• Ensure seamless integration with SAP S/4HANA and broader enterprise systems, including Project RIO initiatives.
• Support SAP deployments by ensuring customer-facing systems and teams are fully prepared and enabled.
• Expand digital and self-service capabilities to enhance customer experience and operational efficiency.
• Establish and maintain strong data governance practices aligned with enterprise standards.
• Build, lead, and develop a high-performing, product-oriented global team.
• Drive execution through clearly defined roadmaps, priorities, and accountability frameworks.
• Partner closely with Sales, Marketing, Customer Service, and Operations to align technology solutions with business needs.
• Lead decision-making in complex, multi-system environments and drive clarity in ambiguous situations.
• Balance business outcomes with technical rigor to ensure scalable, sustainable solutions.
• Promote a platform-first mindset, focusing on long-term capability over point solutions.
• Assume responsibility for other projects and duties as assigned by the Chief Information Officer or Company management.
• Ensure all responsibilities are executed in alignment with Watts values: Integrity, Accountability, Continuous Improvement, and Transparency.

Travel Requirements

• 30% travel required, including international locations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business, or related field (or equivalent experience).
• 15+ years of experience in enterprise applications with a strong focus on commercial platforms.
• Deep experience with CRM platforms (Salesforce preferred), CPQ/pricing solutions, and digital commerce platforms.
• Proven experience leading global platform strategy, consolidation, and transformation initiatives.
• Experience integrating commercial platforms with ERP systems (SAP strongly preferred).
• Strong leadership experience managing and developing global teams.
• Demonstrated ability to operate effectively in complex, multi-ERP and multi-system environments.
• Strong decision-making skills with the ability to navigate ambiguity and drive outcomes.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including criminal background check and other required pre-employment testing.

Preferred Qualifications

• Master’s degree in Information Technology, Business Administration, or related field.
• Experience in industrial or B2B environments.
• Experience with SAP CPQ, SAP BTP, SAP CPI, and SAP MDG.
• Strong background in digital transformation and customer experience platforms.
• Experience implementing product-based operating models within technology organizations.
• Demonstrated ability to align technology strategy with commercial growth objectives.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Andover, MA location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $220,000 - $276,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.