Customer Service Representative (CSR) - Durable Medical Equipment (DME)

Job Description

Job Description

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

• Insurance verification
• Prior Authorization
• Billing experience - Medicare, Medicaid, or Managed Care
• Medical Office
• Healthcare background
• CPAP and Oxygen experience

Customer Service Representative Duties:

• Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
• Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
• Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
• Complete intake, insurance verification and determine charges and coverage for service/product requested.
• Collect co-pays and input payment data.
• Collect compliant medical documentation for insurance invoices.
• Maintain work operations by following company policies and procedures.

Requirements

Position Qualifications:

• High School diploma or equivalent (Required)
• Excellent phone and customer service skills (Required)
• Strong Communication skills (Required)
• Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
• Previous data entry experience (Preferred)

Benefits

• Health Insurance
• Employee Recognition Program
• Family Friendly Atmosphere