Administrative & Customer Service Coordinator

Job Description

Job Description

About EVERWhite

EVERWhite Corporation is a leading U.S. manufacturer of premium dry erase whiteboards, custom printed boards, wallcoverings, and resurfacing solutions, serving customers throughout the United States and Canada. Our customers include educational institutions, healthcare organizations, architects, contractors, manufacturers, corporate offices, government agencies, and distributors.

About the Position

We are seeking a highly organized, detail-oriented Administrative & Customer Service Coordinator to support our customers, daily office operations, and executive leadership. This hands-on role is essential to keeping our business running efficiently. Key responsibilities include customer service, accurate order entry, shipping coordination, administrative support, and general office management. The ideal candidate enjoys solving problems, managing competing priorities, and ensuring that details are handled accurately and professionally.  This position offers an excellent opportunity to learn our business from the ground up, with the potential to expand into additional areas of business operations over time.

This is a full-time, in-office position, Monday through Friday. It is not a remote position.

Key Responsibilities

Customer Service & Order Management

• Respond to customer inquiries by phone and email regarding orders, products, pricing, and account matters.
• Review customer purchase orders and accurately enter sales orders into our ERP system.
• Prepare and distribute customer quotes, ensuring accurate pricing, material specifications, and lead times.
• Proactively communicate order status, address delivery issues, and resolve customer concerns professionally and efficiently.
• Maintain accurate customer and order information in company systems.

Shipping & Logistics

• Coordinate shipments through UPS and domestic freight carriers.
• Obtain shipping quotes, prepare shipping documentation, and track deliveries.
• Assist with freight claims, shipment discrepancies, and related reporting.
• Prepare bills of lading and other shipping documents as needed.

Administrative & Financial Support

• Assist with accounts receivable, including following up on past due invoices.
• Conduct online research for vendor registrations, bidding opportunities, and other business needs.
• Prepare reports and provide administrative support to management.
• Maintain and update Sage CRM and Sage 100 ERP.
• Organize and track projects, priorities, deadlines, and calendar items.
• Manage email correspondence, contacts, and calendars.
• Prepare, format, and edit internal and external communications, including memos, emails, presentations, and reports.
• Maintain accurate electronic and physical files, ensuring customer, account, and operational information is organized and accessible.

Office Operations

• Maintain an organized and professional office environment.
• Coordinate office supply orders, incoming and outgoing mail, and other routine office needs.
• Perform additional administrative and operational duties as assigned.

Qualifications & Requirements

• Three to five years of administrative or office coordination experience; manufacturing experience is a strong plus.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook. 
• Hands-on experience with Sage 100 or a comparable ERP system, particularly for order entry, data management, and inventory lookup, is highly desirable.
• Familiarity with CRM systems, particularly Sage CRM, is beneficial.
• Familiarity with domestic freight shipping, including LTL/FTL carriers, shipment tracking, and bills of lading, is preferred.
• Exceptional attention to detail and a commitment to accuracy.
• Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• A proactive, resourceful approach to problem-solving and the ability to work independently while supporting a team.
• Professionalism, reliability, and the ability to communicate effectively with customers, colleagues, and management.

Who Will Succeed in This Role?

We are looking for a self-starter who takes ownership of their work, anticipates needs, and follows through on commitments. The successful candidate will be detail-oriented, dependable, comfortable managing multiple priorities, and committed to providing excellent customer service in a busy, demanding environment. If you enjoy keeping things organized, solving problems, and being a reliable part of a team, we encourage you to apply.

To learn more about our companies and products, visit and

Equal Employment Opportunity

Finish Tech Corp and Everwhite Corporation are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other status protected by applicable law. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change at any time, with or without notice.