ERS-NETA Service Center Manager - Charlotte

Job Description

Job Description

Offer strategic, managerial, and technical guidance to the Service Center. In instances where local Operations Supervisors are absent from the management hierarchy, provide overall supervision for Field Engineers and Technicians while organizing workflow. Act as the primary contact for customers and serve as a liaison. Monitor job progress and financial aspects closely.

POSITION SUMMARY

Deliver business, managerial, and technical leadership to the Service Center. When local Operations Supervisors are not included in the management framework, oversee Field Engineers and Technicians and manage workflow scheduling. Act as the customer liaison and maintain oversight of job progress and financial details.

RESPONSIBILITIES

• Accountable for sales, profitability, and quality within the operational area.
• Review and authorize contracts in accordance with established Limits of Authority.
• Collaborate with the Region Director, Regional Sales Manager, and Marketing Services to drive new business initiatives.
• Create an Area Profit Plan with input from the local committee and regularly assess the plan to ensure Service Center activities are aligned.
• Conduct regular management committee meetings to facilitate effective communication and evaluate business progress.
• Assist staff in generating weekly invoices and monthly Status Reports.
• Review and audit field operations.
• Oversee the general supervision, safety, and technical training of Field Engineers and Technicians.
• Conduct employee performance evaluations and suggest appropriate salary adjustments.
• Coordinate technical training for field staff and support their career development.
• Evaluate and recommend changes to field technical procedures.
• Participate in the interview process for job candidates.
• Develop and assess proposals, as well as review reports submitted by field engineers.

SUPERVISORY RESPONSIBILITIES

Supervision of 1 or more Operations Supervisors and/or Supervising Engineers.

COMPETENCIES

To excel in this role, candidates should exhibit the following competencies:

• Action Oriented – Thrives on hard work; is energetic and proactive in tackling challenges; takes initiative with minimal planning; seizes opportunities as they arise.
• Building Effective Teams – Fosters a strong team spirit; celebrates successes; encourages open communication; allows team members to take ownership of their work; promotes team achievements to senior management.
• Customer Focus – Committed to meeting the needs and expectations of both internal and external customers; gathers firsthand customer feedback to enhance products and services; prioritizes customer interactions.
• Drive for Results – Consistently exceeds performance goals; recognized as a top performer; focused on achieving results; motivates self and others to deliver outcomes.
• Directing Others – Skilled at providing clear guidance; sets ambitious objectives; effectively allocates tasks; organizes work systematically; maintains open communication with team members regarding tasks and outcomes.
• Organizing – Capable of coordinating resources (people, funding, materials) to achieve objectives; adept at managing multiple tasks simultaneously; utilizes resources efficiently; organizes information and documentation effectively.

QUALIFICATIONS

To successfully fulfill this role, candidates must be able to perform each essential duty effectively. The following requirements represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

PHYSICAL REQUIREMENTS

• Regularly required to stand, walk, use hands and fingers, handle objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; communicate verbally and audibly.
• Frequently required to sit, climb, and maintain balance. Specific vision requirements include close vision, distance vision, color differentiation, and the ability to adjust focus.
• Regularly lift and/or move up to 25 pounds, and frequently lift and/or move items weighing up to 100 pounds.
• Possession of a valid Driver’s License is required.

EDUCATION/EXPERIENCE

• Bachelor's degree in Engineering (BSEE or BSME) with no prior experience, or a graduate of a relevant Electrical Technical School or military equivalent.
• Experience in a similar role within the Industrial Service Industry is preferred.
• Strong communication, supervisory, organizational, and management skills are essential.
• Ability to communicate effectively, both in writing and verbally, with clients, colleagues, subordinates, and management.
• Proficient in computer skills, including editing, formatting, and using templates in Microsoft Word, conducting online research for standards/products/manufacturers, and operating computer-controlled test equipment.
• Willingness to travel overnight as needed to cover field regions and attend company meetings.
• Regularly required to sit, stand, walk, use hands and fingers, and communicate verbally. Specific vision abilities include close vision and the ability to adjust focus.
• Possession of a valid Driver’s License is required.
• Ability to communicate effectively, both in writing and verbally, with clients and colleagues.
• Demonstrates good judgment, reliability, and the ability to supervise projects with technical expertise and sound business management skills.
• Strong computer skills, including editing, formatting, and using templates in Microsoft Word, conducting online research for standards/products/manufacturers, and operating computer-controlled test equipment.
• Flexibility to work varied hours, including weekends, holidays, and night shifts.

The ideal candidate will embody our organization's Core Principles and Behaviors to effectively support our Strategic Priorities.

OUR CORE PRINCIPLES: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

We are dedicated to empowering individuals who will shape the future. From everyday conveniences to groundbreaking innovations, we design, manufacture, and service the solutions that keep the world connected. With substantial revenue and a robust customer base across nearly 70 countries, we are uniquely positioned to deliver exceptional value to our clients and create new opportunities for our team.

We are an Equal Opportunity/Affirmative Action employer, promoting equal opportunities in hiring, employment terms, mobility, training, compensation, and occupational health, without discrimination based on age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization:

We will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Candidates with temporary visas or those requiring sponsorship for work authorization are not eligible for hire.

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