Customer Success Specialist

Customer Success Specialist

BinSentry is an extremely fast-growing ag-tech company started in KW, Ontario - Canada. BinSentry is focused on providing solutions for the agriculture supply chain that help increase efficiency, reduce costs, and enhance profitability. As a leader in the use of artificial intelligence, BinSentry offers technology solutions that pair best-in-class optical sensors with user-friendly software to provide our customers with enhanced forecasting and decision-making capabilities.

With our technology, feed mills, commercial grain handling facilities, and protein producers are enhancing feed ordering efficiency, raising healthier animals, improving employee safety, reducing their environmental footprint and - most significantly - uncovering new savings. Today, BinSentry is monitoring more than 50,000 bins in real time across North America. When it comes to the future of agricultural supply chain management, BinSentry is leading the way.

As we scale up, we are looking for a Customer Success Specialist to onboard, nurture, retain, and expand BinSentry's customers. Our customers are primarily within the Poultry, Swine, Feed Mill, and/or Co-Op space. This role will focus on our strategic Poultry segment across Southern U.S. regions including Texas, Georgia, Alabama, Mississippi, Arkansas and surrounding areas. Customer Success is directly responsible for retention and plays a key role in our overall revenue growth goals.

The successful candidate has strong communication skills, and is adept at handling many rapid and concurrent customer deliverables. They enjoy teaching customers, and challenging the status quo in order to deliver true value to the customer. They are a team player and work well with internal departments, especially Sales, Service, and Product/Development, in order to provide ROI for both the company and the customers. They are motivated by helping customers, delivering solutions, and providing a consistent customer experience. Experience in, or a passion for, the Ag industry is a plus.

Key Responsibilities:

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts.
• Deliver strong onboarding and training program to BinSentry's commercial Customers
• Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers
• Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users
• Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion.
• Stay current on BinSentry's product releases, and roll out new features/functionality to your assigned customers
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication Listen to customers and ensure a strong customer feedback loop exists throughout the company

Education and Experience:

• University/College degree or equivalent
• 3+ years of Customer Success experience or equivalent in Account Management
• 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR
• Familiarity with following onboarding / training processes
• Knowledge of or willingness to learn agricultural feed supply chain
• Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms
• Must have a valid passport
• Must be willing to travel at least 25% of the time

Required Skills and Abilities:

• Insatiable hunger for helping People (and Businesses) succeed
• Ability to navigate complexities of multi-level organizations to build champions and reach decision makers
• Strong presentation skills, ability to present both in person and remotely
• Problem solving and distilling complex information into simple terms
• Animal Agriculture experience a strong plus but not required

BinSentry is pleased to offer:

• Comprehensive benefits package, including health, and dental
• Competitive compensation and an equity and bonus package
• A meaningful mission in which you are invited to participate
• Brag-worthy swag