Customer Service Associate

divh2Customer Relations Associate/h2pThe Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers./ppEssential Functions:/pulliSecures all firearms brought into the store with trigger locks./liliChecks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges./liliSupports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers./liliGreets all customers as they enter the store in a friendly and outgoing manner./liliHandles customers merchandise returns; complete refund / exchange paperwork./liliSorts returns by category and return to proper area./liliSells appropriate Hunting and Fishing Licenses./liliHandles and administers all incentive and reward programs./liliRemains product knowledgeable./liliRemains aware of advertised sales./liliKeeps work area clean, neat and well stocked with supplies./liliFollows all Company Policies and Procedures./liliProvides a legendary experience for every customer, every time by assisting customers in making buying decisions by:/liulliIdentifying and evaluating customers needs/liliMaking product recommendations based off this analysis/liliPromoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up./li/ulliAll Other Duties As Assigned./li/ulpExperience/Qualifications:/pulliMinimum Degree Required: High school diploma or equivalent experience./li/ulpKnowledge, Skills, and Ability:/pulliAbility to calculate figures such as discounts and make change to customers/liliAbility to communicate in a friendly and professional manner to our customers and other associates/liliAbility to establish and maintain effective working relationships with Management, coworkers and customers/liliAbility to operate computerized Point of Sale register system/li/ulpTravel Requirements:/pulliN/A/li/ulpPhysical Requirements:/pulliConstantly stand and/or walk during shift/liliConstantly communicate with others to exchange information/liliConstantly repeat motions that may include the wrists, hands and/or fingers/liliOccasionally ascend or descend ladders, stairs, ramps, etc./liliOccasionally work in low or high temperatures/liliOccasionally work in noisy environments/liliLight work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)/li/ulpIndependent Judgement:/pulliPerforms tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices./li/ulpPart Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!/pulliDental/liliVision/liliVoluntary benefits/lili401k Retirement Savings/liliPaid holidays/liliPaid vacation/liliBass Pro Cares Fund/liliAnd more!/li/ulpBass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law./ppReasonable Accommodations/ppQualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io./ppBass Pro Shops/p/div