Registration & Reservation Supervisor
TERRA VISTA MANAGEMENT INC
At Mission Bay RV Resort, we pride ourselves on delivering exceptional guest experiences in a dynamic, hospitality-driven environment. We are looking for a Reservations & Registration Supervisor to help lead our front-line team and ensure smooth daily operations of our reservations office. If you are detail-oriented, guest-focused, and ready to step into a leadership role, we invite you to apply.Position OverviewThe Reservations & Registration Supervisor plays a key role in both hands-on operations and team leadership. This individual will perform the duties of a Reservations/Registration Agent while also overseeing the department in the absence of the Manager.You will ensure exceptional service delivery, support team performance, and maintain efficient reservation processes and systems.Key ResponsibilitiesTeam Leadership & OperationsOversee daily operations of the Reservations/Registration departmentSupport scheduling and ensure appropriate staffing coverageMonitor team performance, attendance, and adherence to proceduresProvide coaching, training support, and performance feedback (in partnership with the Manager)Guest ExperienceRespond promptly and professionally to guest inquiries and complaintsResolve issues in real time whenever possible; escalate complex matters as neededDeliver friendly, courteous, and service-oriented interactions at all timesReservations & Revenue SupportProcess reservations accurately and efficientlyRespond to reservation emails in a timely mannerPromote additional services and amenities (rentals, merchandise, fees)Ensure all guest accounts and folios are balanced and completeCash Handling & Administrative ResponsibilitiesFollow proper cash handling, banking, and reconciliation proceduresAssist in resolving discrepancies and reporting over/shortsMaintain organized reservation records, including extended stay and group bookingsOperational ExcellenceEnsure systems (Newbook, Elevate, etc.) are functioning properly and report issuesMaintain a clean, organized, and fully stocked office environmentEnforce company policies, procedures, and resort rulesCollaborate with other departments to resolve operational needsQualificationsPrevious experience in hospitality, reservations, or front desk operations (supervisory experience preferred)Working knowledge of reservation systems (Newbook or similar) and phone systems (Elevate or similar)Strong customer service and conflict resolution skillsExcellent communication, organizational, and multitasking abilitiesSolid cash-handling and basic math skillsIntermediate Microsoft 365 proficiencyProfessional, dependable, and team-oriented approachWork Environment & Physical RequirementsAbility to multitask in a fast-paced environment with fluctuating workloadsProlonged periods of sitting, standing, and computer useAbility to accurately type while engaging with guestsMust be able to lift up to 30 lbsWhy Work With Us?Collaborative and supportive work environmentOpportunity to grow your hospitality leadership skillsDirect impact on guest satisfaction and team successBeautiful waterfront location in Mission BayApply TodayBring your passion for hospitality and leadership to Mission Bay RV Resort—apply now to join our team! #J-18808-Ljbffr TERRA VISTA MANAGEMENT INC
- ...divh2Registration Reservation Supervisor/h2pSan Diego, CA/ph3Overview/h3pSalary Range $24.00 Hourly/ph3Description/h3pAt Mission Bay RV Resort... ...-driven environment. We are looking for a Reservations Registration Supervisor to help lead our front-line team and ensure smooth...SuggestedHourly payWork at office
- ...efficiently, informing guests of hotel's facilities at time of registration. -Handle guest issues, complaints, and requests and pro-... ...activities and dining around the area. Booking any activity or reservations as requested by guest. JOB REQUIREMENTS: -High school...SuggestedLocal areaNight shift
TradeJobsWorkForce
San Diego, CA3 days ago - TERRA VISTA MANAGEMENT INC is seeking a Reservations & Registration Supervisor for Mission Bay RV Resort, responsible for leading the reservations office team and ensuring exceptional guest experiences. You will oversee daily operations, support staff performance, and...SuggestedWork at office
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Marriott
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Reservations Manager page is loaded## Reservations Managerlocations: USA - CA - San Diegotime type: Full timeposted on: Posted Todayjob... ...occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a...- ...conditions associated with this job. While this job description is intended to be an accurate reflection of the current role, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job...Hourly payFull timeImmediate startWeekend workDay shiftAfternoon shift
$18 - $18.5 per hour
...front office computer system and night audit program daily (if applicable). Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable). Understand, know and follow management company's accounting and credit...Hourly payPart timeImmediate startNight shift- Bartell Hotels is seeking an Assistant Director of Guest Services in San Diego, CA. This key leader will oversee front desk operations, manage staff, and ensure customer satisfaction in a cashless environment. Ideal candidates will have a strong background in hotel front...Shift work
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