Front Desk Coordinator

A new concierge urogynecology practice that redefines pelvic and bladder care. The practice is dedicated to providing personalized, high-quality, patient-centered care in an elevated and supportive environment. Position Summary The Front Desk Coordinator is the first point of contact for patients and plays a critical role in creating a warm, professional, and seamless patient experience. This role is ideal for someone who thrives in a boutique healthcare setting and values exceptional service. Key Responsibilities Greet patients warmly and provide a high-end concierge-style experience Manage appointment scheduling, confirmations, and patient check-in/check-out Answer phones, respond to inquiries, and manage patient communications professionally Collect and verify patient information Handle payments and basic billing‑related tasks Maintain accurate patient records in the electronic medical record system Coordinate with clinical staff to ensure smooth patient flow Uphold patient confidentiality and HIPAA compliance at all times Take and document vital signs Possible social media promotion if time allows Qualifications Prior experience in a gynecology, urology, or women’s health office strongly preferred Experience with Athenahealth is a plus, but not required Excellent interpersonal, communication, and customer service skills Professional, polished demeanor with attention to detail Strong organizational and multitasking abilities Comfortable working in a concierge or boutique medical practice setting #J-18808-Ljbffr