Director of Programs and Services

The client is seeking a Director of Programs and Services to provide strategic and operational leadership for programs that support individuals and families experiencing crisis, hardship, and poverty.

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This role will lead the development, implementation, evaluation, and integration of programs aligned with the organization's Theory of Change, with a focus on strengthening food security, homelessness prevention, transportation access, and pathways to long-term family stability and economic self-sufficiency.

The director will promote compassionate, accessible, and data-informed service delivery while fostering staff leadership, community partnerships, and organizational alignment with the organization's mission, vision, and strategic plan.

Key responsibilities include planning, managing, and evaluating programs and services to ensure alignment with organizational mission and strategic goals, and partnering with organizational leadership to develop and implement strategic initiatives that expand impact and respond to emerging community needs.

The director will identify opportunities for program innovation, operational improvement, and service expansion; supervise, mentor, and develop program leadership staff; and oversee program operations, including resource allocation, budget tracking, and program effectiveness across sites.

The role will ensure compliance with contracts, grants, and funding requirements, lead oversight of the organization's Free Tax Prep program in alignment with applicable standards, provide high-level oversight of the Family Stability program and related support programs, and manage and optimize the client's client management system to support accurate data collection and reporting.

The director will lead program evaluation and impact measurement by collecting, analyzing, and communicating service data, trends, outcomes, and community needs assessments, and serve as a representative to public agencies, funders, coalitions, and community partners to strengthen collaboration and coordinated service delivery.

The role will support contract negotiations with partner agencies and service providers, collaborate with development and executive leadership on grant proposals, program narratives, and funding strategies, and promote equity, accessibility, and inclusive service practices that support belonging, cultural responsiveness, and community engagement. xhyhwjd

The director will also participate as a member of the organization's leadership teams, provide backup coverage for program leadership as needed, attend board meetings to present program updates and recommendations, and support community partnership development, outreach, and agency-wide engagement activities when required.