Product Management Lead Technician

Full-time

Description

FLSA Type: Non-exempt full-time benefits eligible

Department: Hospital Services

Days/Hours: Friday - Monday/ 8:00 am to 6:30 pm

Pay Range: $21.88 - $23.25

Reports to : Product Management Manager

Job Summary

This position is integral to ensuring the efficient and courteous delivery of blood products to our hospital partners across the Central California Blood Center service area. It is responsible for assisting in leading and guiding our Product Management staff facilitating seamless communication with hospitals and managing blood inventory. The position also assists department management in developing an Above the Line culture within the department. Additional responsibilities include participating in the validation of shipping containers performing temperature testing and acting as an additional REES administrator. The position demonstrates excellent communication skills a commitment to exceptional customer service and a dedication to upholding the highest standards of quality and professionalism.

Essential Responsibilities

Provides support and guidance to Product Management staff ensuring high standards of performance

Provides oversight to the overall operational effectiveness of the department

Provides direction where necessary

Ensures daily communication with hospital partners regarding blood product deliveries and estimated arrival times ensuring seamless coordination

Assists department management in efficiently managing blood inventory including importing blood products from other facilities

Provides feedback to department management on team member performance and suggestions for enhancing departmental efficiency and effectiveness

Performs training of new staff

Participates in validation of shipping containers

Participates in shipping temperature testing

Participates as an additional REES administrator

Handles incoming client calls efficiently with excellent phone etiquette and professionalism

Fulfills orders and transport blood products to hospital partners

Picks up and delivers blood product orders specimens equipment supplies to facilities across Fresno Mariposa Merced Kings and Tulare counties

Directs client complaints or questions to relevant departments promptly

Escalates significant issues to management for resolution

Cultivates positive client relationships

Maintains accurate records and document processes effectively

Identifies potential client service issues and implements proactive intervention measures

Manages blood inventory efficiently including importing blood products from other facilities

Performs all assigned duties in compliance with internal SOPs and external regulations including blood handling process

Immediately reports any compliance issues to department management

Monitors and maintain Hospital Services equipment and vehicles updating records and charts as necessary

Performs data quality control checks on storage equipment and shipping procedures

Performs corrective action for unscheduled storage alarms and documentation of equipment maintenance as needed

Attends all 1:1 and department meetings as scheduled

Demonstrates alignment with and adherence to the companys core values in all interactions decisions and work activities; serves as a role model for fostering a positive respectful and ethical workplace culture

This position requires consistent on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status.

Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law.

Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Requirements

Qualifications and Skills

Education/Licenses/Experience

High school diploma or GED required

Associate or Bachelors degree in healthcare biology or related field preferred

2 years of experience in blood banking blood product distribution hospital services medical transportation and working with hospitals/laboratories

Must have a valid California drivers license and a clean driving history with no major violations in the last five years

At least 6 months of training experience

Skills

Must consistently demonstrate company values and model behavior team members should follow to develop a positive and productive department culture

Previous experience in customer service or a related field preferred

Must demonstrate courteous and professional phone and written communication skills

Excellent ability to provide professional efficient and friendly service

Must be self-motivated and a team player

Ability to coordinate with other departments on client-related matters

Strong interpersonal and recordkeeping skills

Willingness to accept additional hours where necessary to meet operational needs

Prior computer skills using Microsoft Office (primarily MS Word and Outlook)

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression hair style age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact the Human Resources Department at

Required Experience:

IC