Inventory Coordinator

Job Description

Job Description

About Us

We are a growing multi-location electronics repair company operating muyiple locations throughout the West Houston area. Our team is dedicated to providing exceptional customer service and high-quality repair solutions for smartphones, tablets, computers, game consoles, and other electronic devices.

We believe great service starts with great people. Our success is built on accountability, teamwork, attention to detail, and a commitment to doing things the right way. As we continue to grow, we are looking for individuals who take pride in their work and want to contribute to the success of a fast-paced and evolving organization.

The Inventory Coordinator plays a critical role in supporting our stores by maintaining inventory accuracy, reducing losses, improving operational efficiency, and maximizing the value of our inventory assets. If you enjoy problem-solving, organization, and working independently while supporting multiple locations, we'd love to hear from you.

Position Summary

The Inventory Coordinator is responsible for supporting inventory accuracy and asset management across five retail repair locations. This role performs inventory counts, investigates inventory discrepancies, manages vendor returns and buyback programs, assists with chargeback investigations, and helps identify opportunities to reduce excess inventory and improve inventory performance.

The successful candidate will work closely with store managers, technicians, and company leadership to ensure inventory processes are followed and company assets are properly accounted for.

Essential Duties and Responsibilities

Inventory Control

• Perform cycle counts and inventory audits at all store locations.
• Verify inventory accuracy for repair parts, accessories, devices, and consigned inventory.
• Investigate inventory shortages, overages, and discrepancies.
• Research missing parts and identify root causes of inventory issues.
• Audit inventory adjustments and ensure proper documentation.
• Verify inventory transfers, receiving procedures, and inventory movements between stores.
• Assist stores in maintaining organized inventory storage areas.
• Conduct periodic full physical inventories as assigned.

Vendor Returns & Buybacks

• Coordinate vendor buyback programs.
• Process and track product and part returns.
• Ensure returned products are properly documented and submitted.
• Monitor return status and vendor credits.
• Assist stores with preparing parts and products for return.

Chargeback & Return Investigations

• Investigate rejected vendor returns.
• Research chargebacks, credits, and inventory-related disputes.
• Track unresolved claims and follow through to resolution.
• Maintain records of disputes, credits, and recoveries.

Excess Inventory Management

Reporting & Compliance

• Prepare inventory accuracy and asset recovery reports.
• Monitor inventory shrinkage and identify trends.
• Report findings and recommendations to management.
• Ensure company inventory procedures are followed consistently across all locations.
• Assist with training and reinforcing inventory best practices when needed.

Qualifications

Required

• High School Diploma or GED.
• Strong attention to detail and organizational skills.
• Basic computer skills, including Microsoft Excel and Google Sheets.
• Ability to work independently and manage multiple priorities.
• Strong communication and problem-solving skills.
• Valid driver's license and reliable transportation.
• Ability to travel regularly between company locations.

Preferred

• Previous inventory, warehouse, retail, or administrative experience.
• Experience working with inventory systems or point-of-sale software.
• Experience investigating discrepancies and maintaining records.
• Experience in electronics repair, retail operations, logistics, or asset management is a plus.

Physical Requirements

• Ability to lift and move up to 30 pounds.
• Ability to stand, walk, bend, and perform physical inventory counts.
• Ability to travel between store locations throughout the Houston area.

Performance Expectations

The successful candidate will be expected to:

• Maintain high levels of inventory accuracy across all locations.
• Complete scheduled inventory counts on time.
• Investigate and resolve inventory discrepancies promptly.
• Support stores in reducing inventory shrinkage and losses.
• Assist with recovering value through vendor returns and buyback programs.
• Help reduce aged and excess inventory.
• Maintain accurate documentation and reporting.
• Support operational consistency across all locations.

Why This Role Matters

This position plays a key role in protecting company assets, improving inventory accuracy, reducing losses, and helping our stores operate efficiently. The Inventory & Asset Recovery Coordinator serves as a trusted resource for inventory audits, investigations, vendor return management, chargeback resolution, and inventory optimization across all five locations.