Watch Officer
$60k - $75kPiper Companies
Zachary Piper Solutions is seeking a Watch Officer to support a company focused on delivering secure, reliable enterprise network operations for the United States Marine Corps. This position is on-site at Quantico, VA . The Watch Officer will provide 24/7 monitoring, incident response, troubleshooting, and operational support for the Marine Corps Enterprise Network (MCEN), ensuring continuous network availability and mission readiness. This role directly supports mission-critical military communications by maintaining visibility and responsiveness across classified and unclassified network environments.
Responsibilities for the Watch Officer include:- Monitor Marine Corps Enterprise Network (MCEN-N) and MCEN-S networks, including email, voice, and official message traffic
- Perform Tier 1 First Contact Resolution and provide after-hours Regional Service Desk (RSD) support
- Conduct routine network checks and monitor ongoing maintenance and operational status
- Troubleshoot, resolve, and escalate technical issues while opening, updating, and closing incident tickets
- Correlate events and incidents, communicate service degradations or outages, and support continuous network operations in a shift-based environment
- 5+ years of experience in IT operations, network support, NOC, watch floor, or service desk environments
- Experience with network monitoring, router and switch configuration, incident management, and IT ticketing systems
- Strong troubleshooting, customer service, communication, and escalation management skills
- High school diploma or equivalent required
- Active Secret Clearance
- DoD 8570 IAT Level II Certification (Security+ CE or equivalent) required
- Salary Range: $60,000 - $75,000 depending on experience
- Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law
#LI-ER1 #LI-ONSITE Keywords: Watch Officer, Network Operations Center, NOC, Network Monitoring, Marine Corps Enterprise Network, MCEN, Tier 1 Support, Service Desk, Regional Service Desk, Incident Response, Network Operations, Router Configuration, Switch Configuration, IT Ticketing, Troubleshooting, Secret Clearance, Security+, IAT Level II, Enterprise Network Support, Military Networks, Shift Work, Network Analyst, Operations Center, Quantico VA, DoD IT Support, Help Desk, Network Support Specialist
Vacancy posted 2 days ago
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