Customer Service Representative - Anchorage

UMV – Customer Service Representative Starting Pay: $20/hour + bonuses + commissions UMV is a private, employee‑owned company contracted with the Alaska DMV to process vehicle related transactions and identification services. Our team helps eliminate long DMV lines by providing fast, accurate, and friendly service to Alaskans. This role is ideal for professionals with 2+ years of customer‑facing experience handling financial transactions, such as bank tellers, hotel front desk agents, dealership staff, or administrative customer service professionals. Success in this role requires attention to detail, strong multitasking ability, and a commitment to accuracy and compliance. Who We’re Looking For 2+ years of in‑person customer service experience Experience handling payments or financial transactions Strong attention to detail when reviewing documents Comfort using multiple computer systems simultaneously (40+ WPM preferred) Ability to stay organized and accurate in busy environments Willingness to learn complex procedures and accept coaching Confidence suggesting additional services when appropriate Great interpersonal skills to work as part of a team Preferred backgrounds include Bank Teller Hotel Front Desk Car Dealership Title Clerk Loan Processing Administrative Customer Service DMV Experience Minimum Requirements At least 18 years of age High school diploma or equivalent Valid Alaska driver’s license or ID 2+ years of in‑person customer service experience Experience using computers to assist customers Ability to multitask while maintaining accuracy Ability to stand for long periods and lift up to 50 lbs. What You Will Be Doing You will assist customers with DMV transactions, maintaining high accuracy and professionalism while offering additional services. This position combines the transaction accuracy of a bank teller with the customer service of a hotel front desk professional. Daily responsibilities include Processing vehicle related transactions and identification services Reviewing legal documents to ensure compliance with DMV regulations Using multiple computer systems to complete transactions Processing payments through a point‑of‑sale systemOffering customers additional services beyond the basic DMV transaction Working closely with teammates to resolve complex transactions Accuracy & Compliance Expectations Because UMV processes official DMV records: Work is audited internally and by the Alaska DMV UMV’s accuracy standard is 98% High performers may qualify for audit accuracy bonuses and advancement opportunities. Schedule Full‑time (40 hours per week) with some overtime as needed Office hours: Monday – Saturday, 8:45 AM – 6:00 PM Sunday is always off Second day off varies based on schedule rotation Schedules posted monthly Compensation Starting Pay: $20 per hour Audit accuracy bonuses Incentive bonuses Commissions on additional services Potential performance bonuses twice per year Benefits Paid Time Off Paid Holidays Healthcare Dental Vision 401k with 4% Company Match Paid Training Employee Referral Program Employee Ownership (Equity) with potential dividend payments Career Growth UMV offers structured advancement opportunities based on performance and experience with potential promotion eligibility within the first 6 months. Position titles include Customer Service Agent I, II & III Senior Customer Service Agent Team Lead High performers may have opportunities to advance into Assistant Manager or Branch Manager roles. #J-18808-Ljbffr