General Maintenance Supervisor

Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences. Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries. Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world‑class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.

Job Description

House Engineer/General Maintenance Supervisor

Supervise Engineering operations and responsible for the repairs, maintenance, upkeep and replacement of the property's refrigeration and heat/air conditioning equipment, in accordance with hotel standards, and in compliance with the city/state/federal inspection codes (i.e. health and sanitation, fire/life safety, etc.). Participate in the preventive maintenance program of all building equipment, guestrooms, meeting rooms, ballrooms, and all areas of the hotel (i.e. laundry/valet, kitchens, stewarding, restaurants, outlets, fitness center, pool, carriage entrance, etc.). Will assist in other areas of Engineering as assigned.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain some working knowledge and understanding of all the systems (i.e. electrical distribution and lighting, TV antenna, fire/life safety and emergency generator, central plant, swimming pool, laundry/valet, kitchen HVAC and refrigeration, etc.) associated with the all hotel operations/maintenance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization, and safe condition of assigned work areas.
• Discuss daily work assignments with the Chief Engineer, and assign daily tasks, priorities, and special projects to team members.
• Assist the team in performing tasks, projects, taking house calls, and attend to immediate deficiency calls.
• Train and coach team members, including new hires.
• Participate in the creation of job task checklists and training plans.
• Organize materials, tools and equipment to perform daily assignments.
• Maintain time lines and work schedule in accordance with the preventive maintenance program.
• Check work orders and Engineering service request log for maintenance deficiency problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel.
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office.
• Maintain par stock levels of standard fixtures and other supplies, and assist with ordering process.
• Operate, maintain and repair or replace of the property's heating, ventilation, air conditioning systems which include:
  • air handling units
  • controls
  • filters
  • dampers
  • bearings
  • coils (heat/cooling)
  • heaters
  • thermostats
  • pulleys
• Operate, maintain and repair or replace of the property’s refrigeration equipment/units, which include but not limited to:
  • coolers
  • freezers
  • ice machines
  • water fountains/coolers
  • mechanical equipment, pneumatic controls and air compressors systems:
  • oil separators
  • water separators and dryers
  • air dryer cooling systems
  • air regulators
  • cooling tower operation
  • hot water heater safety and controls
• Assist with kitchen services, including but not limited to, the operation of maintenance, repair or replacement of the property's kitchen equipment and fire/life safety systems.
• Assist with plumbing services, including but not limited to, the operation, maintenance and repair or replacement of the property’s plumbing equipment and systems, and in banquet electrical setup.
• Assist with electrical services, including but not limited to, the operation, maintenance and repair or replacement of the property’s electrical equipment and systems.
• Assist with fire/life safety system services, including but not limited to, the operation, maintenance and repair or replacement of the property’s fire/life safety equipment and systems, which includes fire pump and emergency generator.
• Assist with laundry/valet services, including but not limited to, the operation, maintenance, repair or replacement of the property’s laundry/valet equipment and systems.
• Perform plant operations services, including but not limited to, the economical operation of maintenance, repair or replacement of the property's plant equipment and systems, which include chillers and cooling towers.
• Maintain on all pumps including chilled water and condenser pumps, packing glands and drip lines, couplings, alignments, greasing of motors, and changing or repair of motors and pumps.
• Changes filter banks and maintain electrostatic filters according to schedule.

Qualifications

Your experience and skills include:

• Minimum 2 years’ experience in engineering.
• Working knowledge of the systems associated with the guestrooms/meeting rooms’ operations/maintenance.
• Working knowledge of refrigeration and HVAC equipment.
• Knowledge of plumbing, electrical, appliance operational problems and mechanical background.
• Knowledge of physics, and able to read gauges.
• Knowledge of the fire/life safety and emergency generator, central plant, laundry/valet, swimming pool, kitchen, etc.
• Knowledge of proper chemical handling and disposal.
• Working knowledge of:
  • health codes
  • plumbing codes
  • electrical codes
  • local mechanical codes
  • national/local fire codes
  • water treatment program
  • blue prints and wiring schematics
  • power and hand tools, meters, gauges, etc. as it relates to the technical tradesplant equipment
• Fluency in job related English, both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers in processing charges).

Physical Abilities:

• Exert physical effort in transporting miscellaneous items (50-150 pounds) throughout all areas of the hotel.
• Endure various physical movements throughout the work areas.
• Constant walking, standing, kneeling, bending, pushing, and pulling

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

What’s in it for You?

• Competitive Total Compensation Package:  Overtime eligible, Department incentive programs

• Generous Paid Time Off : Enjoy a healthy work-life balance with our paid time off policy.

• Comprehensive Health Coverage : Access Medical, Dental, and Vision Insurance to keep you and your family healthy.

• 401K Plan : Secure your future with our competitive 401K retirement savings plan.

• Complimentary Shift Meal : Savor delicious meals on us during your shifts!

• Exclusive Employee Benefit Card : Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.

• Professional Development : Enhance your skills with learning programs through our Academy, tailored for your growth.

• Make a Positive Impact : Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.

• Career Advancement Opportunities : Take your career to new heights with opportunities for national and international promotions.