Logistics Coordinator- Healthcare

Logistics Guide – Columbus, OH (On-Site) Help shape the future of healthcare and life sciencelogistics. At Mercury, we move shipments that matter — diagnostic kits, medical devices, and life‑saving materials that fuel innovation in healthcare and life sciences. Our clients count on us for speed, precision, and peace of mind. We’regrowing fast, andwe’relooking for a Logistics Guide — someone who thrives on solving complex problems, taking ownership, and delivering world‑class service every single day. This is not a back‑office role.It’shands‑on, fast‑moving, and essential to helping clients achieve what matters most. WhatYou’llDo As a Logistics Guide ,you’llbe the heartbeat of the client experience — monitoring shipments in motion, resolving issues in real time, andprovidingexpert guidance on the best shipping solutions for each situation.You’llwork alongside an incredible team and under the mentorship of a Squad Leader , serving clients who are advancing global healthcare. Own the client experience: Be the first point of contact for clients — by email, phone, and portal — to ensure every shipment moves smoothly from pickup to delivery. Deliver fast,accuratesolutions: Recommend the right service level based on urgency, temperature, and risk. Act fast when problems arise — coordinate with carriers and internal partners to keep shipments on track. Monitor shipments in real time: Track every movement,anticipatepotential delays, and communicate updates before clients ask. Master the details: Review domestic and international documents for accuracy, compliance, and customs readiness. Use smart tools: Work in our internal Transportation Management System , and Mercury CRM to keep data clean, organized, and actionable. Collaborate & improve: Partner with teammates, carriers, and the operations leadership toidentifybetter processes andeliminatefriction for clients. Who You Are You’reresourceful, confident, and thrive under pressure. You love to solve problems, work with people, and find satisfaction in seeing your shipments arrive right and on time.You’remotivated by ownership — and youdon’twait for someone else to fix things. Bachelor’s degree or equivalent professional experience 1–3 years of experience inlogistics, customer support, or operations (healthcare or life sciences a plus) Excellent written and verbal communication skills Ability to multitask and stay calm under tight deadlines Proactive problem-solver with a high sense of urgency and accountability Strong organizational skills and attention to detail Comfortable learning new tools and systems in a startup environment Positive, team‑oriented, and driven to continuously improve Why Mercury We’renot just a shipping company —we’rea trusted partner to innovators across diagnostics, research, and medical technology. Our mission is to makelogisticsinvisible, so our clients can focus onwhat’snext in healthcare. At Mercury,you’llfind: A fast‑paced, collaborative environment where no two days are the same A culture that rewards ownership, growth, and problem‑solving Real career paths — many of our current Squad Leaders started as Logistics Guides The opportunity to make an impact in an industry that truly matters Ifyou’reready to move fast, think critically, and support the shipments that move healthcare forward — join us at Mercury. #J-18808-Ljbffr Mercury