Operations Intern

Job Description

Job Description

POSITION INFORMATION

The Transportation Operations Intern will support the Fleet Operations team by assisting with driver communication, load coordination, operational tracking, and administrative support functions. This internship provides hands-on exposure to transportation logistics, fleet management, customer service, and operational problem-solving within a fast-paced environment.

The ideal candidate is highly motivated, organized, analytical, and eager to learn the transportation and logistics industry. This role offers the opportunity to develop professional communication skills, operational decision making capabilities, and cross-functional business experience.

BASIC RESPONSIBILITIES

• Assist Fleet Managers with daily fleet operations and driver support activities.
• Communicate with drivers regarding load updates, schedules, and operational needs.
• Monitor load statuses and help ensure timely pickup and delivery performance.
• Enter and maintain accurate operational data within company systems.
• Assist with tracking fleet performance metrics and operational reporting.
• Coordinate with internal departments including planning, customer service, and safety teams.
• Help resolve service-related issues and escalate concerns when appropriate.
• Support driver retention efforts through professional and responsive communication.
• Learn and apply transportation safety standards, DOT compliance requirements, and company policies.
• Assist with permit documentation, service scheduling, and administrative tasks.
• Participate in process improvement initiatives and operational projects.
• Demonstrate professionalism, accountability, and a strong sense of urgency in a fast-paced environment.
• Perform additional duties and special projects as assigned.

QUALIFICATIONS

• Currently pursuing an Associate's or Bachelor's degree in:
  • Business
  • Supply Chain Management
  • Transportation or Logistics
  • Operations Management
  • Communications
  • Related Field Preferred

• Strong verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Comfortable working with technology and Microsoft Office programs, including Excel and Word.
• Positive attitude with willingness to learn and contribute to a team environment.
• Ability to build professional relationships quickly.
• Basic understanding of geography and mathematics.

PREFERRED CHARACTERISITCS

• Competitive and goal-oriented mindset.
• High energy with a strong sense of urgency.
• Strong customer service orientation.
• Ability to adapt quickly to changing operational priorities.
• Interest in transportation, logistics, or operations leadership careers.
• Learning Opportunities

INTERNS WILL GAIN EXPOSURE TO:

• Fleet management operations
• Transportation logistics and dispatching
• Driver communication and retention strategies
• Operational analytics and KPI tracking
• Safety and compliance processes
• Cross-functional collaboration within a transportation organization

WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The essential functions of the role depend on in-person oversight, coaching, and real-time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.