Senior Product Manager, Member Experience

Senior Product ManagerThe Atria Health Institute is a membership-based primary and specialty health care practice with a focus on prevention and longevity. We bring together a multidisciplinary team of renowned physicians to provide proactive, preventive, and precision-based care for Atria members and their families. All care, including primary care, advanced screening and diagnostics, urgent care, specialty care, 24/7 home visits, and imaging is included in members' annual fee.Our mission is to make healthspan and lifespan equal for all by translating science into medicine in real-time, all while bringing humanity back into health care. Delivering such robust, personalized, and preventive health care is complex and requires a team-wide dedication to excellence. After successfully opening our flagship Institute in New York in 2022 and expanding to South Florida in 2024, we are now bringing the Atria experience to the West Coast with the launch of our Los Angeles Institute in late spring 2026.Atria Health is seeking a highly experienced Senior Product Manager to help shape the future of our Member Experience. In this role, you will lead high-impact initiatives across the digital and operational touchpoints that define how members engage with Atria—from onboarding and care navigation to ongoing engagement through our mobile app and member portal.You will partner closely with product, engineering, design, clinical, and operations teams to create intuitive, personalized experiences that reflect Atria's premium care model. This role is ideal for a product leader who thrives in ambiguity, has exceptional product judgment, and is excited to reimagine what a modern healthcare experience can feel like.Key Responsibilities:Define and drive the multi-quarter product strategy for Atria's member-facing experience in close collaboration with the Member Experience Group Product Manager and the rest of the Technology team (Care Delivery, Clinical Experience, and Platform), ensuring alignment with clinical excellence, operational efficiency, and Atria's long-term business goals.Explore and define innovative approaches to premium digital healthcare experiences, drawing inspiration from best-in-class consumer products, concierge services, and emerging AI capabilities.Identify opportunities to streamline, elevate, and personalize the end-to-end member journey.Lead development and delivery of high-impact initiatives across the full member experience surface area: mobile (iOS/Android), web, onboarding/registration flows, membership renewals, and cross-functional touchpoints.Write detailed product requirements, build out functional AI prototypes, define success metrics, and drive high-quality delivery in close collaboration with engineering and design.Continuously optimize post-launch to drive engagement, satisfaction, and measurable health and business outcomes.Identify and prioritize opportunities to embed AI into the member experience—including personalized health insights, intelligent communications, and workflow automation.Define where AI meaningfully enhances the member experience and operational workflows, including the appropriate human oversight, evaluation criteria, and safeguards required in a healthcare environment.Partner with engineering and data teams to build AI-assisted features responsibly, with appropriate safeguards for a regulated healthcare environment.Articulate clear trade-offs between AI-driven and rules-based approaches, grounded in user impact, risk, and technical feasibility.Serve as the connective tissue across content, design, engineering, product, and membership teams—building alignment around the member experience, and collaborating with clinical and operational partners where the member journey intersects with care delivery.Drive clarity in ambiguous environments, proactively identifying opportunities and bringing structure to complex cross-functional problems.Influence stakeholders without direct authority, building alignment around shared goals and measurable outcomes.Communicate product direction clearly and compellingly to a mixed audience of clinicians, engineers, operators, and executives.Partner with care coordination, clinical operations, and partner teams to understand how internal workflows shape the member experience—and identify opportunities to improve them.Translate complex, real-world workflows into scalable product solutions that balance usability, compliance, and technical feasibility.Ensure member-facing products and internal tools are tightly aligned so that the experience is seamless and consistent across every interaction.Use data and analytics to identify friction points, engagement gaps, and opportunities across the member journey.Leverage qualitative research and quantitative signals to inform prioritization and iterate quickly and responsibly.Define, monitor, and act on KPIs tied to member engagement, retention, satisfaction, and health outcomes.Salary range: $170,000 - $220,000