Assistant Housekeeping Manager - Bolger Center

Assistant Housekeeping Manager

The Assistant Housekeeping Manager supports the overall management and daily operations of the Housekeeping Department. This role ensures the cleanliness, organization, and presentation of guest rooms, public spaces, and back-of-house areas. A key responsibility of this position is supporting the Director of Housekeeping and upholding all established departmental processes, standards, and procedures.

The Assistant Housekeeping Manager must consistently demonstrate professionalism, sound judgment, and the ability to rise above interpersonal conflicts or distractions within the department, maintaining composure and a managerial mindset at all times. The position requires strong leadership, attention to detail, and the ability to guide the team in a fast-paced environment.

We are seeking a highly organized, professional, and detail oriented Assistant Housekeeping Manager to help lead the daily operations of our Housekeeping Department. In this role, you will support the Director of Housekeeping, ensuring that guest rooms, public spaces, and back of house areas are impeccably clean, well maintained, and meet all brand and quality standards. The ideal candidate is a strong team leader who thrives in a fast paced environment, remains composed during challenges, and promotes a positive and professional workplace culture.

Key Responsibilities

Operational Leadership

• Assist in overseeing daily housekeeping operations, including room assignments, inspections, and workload distribution.
• Ensure all guest rooms, public areas, and service spaces meet cleanliness and quality standards.
• Conduct routine inspections to verify compliance with brand requirements and established departmental processes.
• Support inventory management, including linens, amenities, chemicals, and supplies.

Support to the Director of Housekeeping

• Act as a key support partner to the Director of Housekeeping in executing departmental strategies, initiatives, and operational plans.
• Reinforce, implement, and maintain existing processes and workflows to ensure consistency and efficiency.
• Assist the Director with administrative tasks, reporting, and departmental communications.

Leadership & Team Management

• Lead, coach, and motivate Room Attendants, Housepersons, and Laundry staff.
• Assist with interviewing, onboarding, and training new team members.
• Provide ongoing guidance, performance feedback, and corrective action as needed.
• Promote a positive, respectful, and collaborative work environment.
• Model professional behavior by remaining neutral, composed, and solution-focused amidst any departmental tensions or hourly-staff disputes.

Guest Experience

• Address and resolve guest service issues related to housekeeping promptly and professionally.
• Collaborate with the Front Office to prioritize room readiness, special requests, VIP accommodations, and early arrivals.
• Support efforts to improve guest satisfaction scores and overall experience.

Administrative & Compliance

• Assist with scheduling, timekeeping, and maintaining proper staffing levels.
• Ensure compliance with safety procedures, chemical handling guidelines, and OSHA standards.
• Help maintain accurate records of inventory, inspections, and departmental documentation.
• Participate in daily operations meetings and department briefings.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Education & Experience

• High school diploma or equivalent required; hospitality degree preferred.
• Previous Management experience required.
• Working knowledge of housekeeping procedures, cleaning standards, and equipment.

Skills & Competencies

• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to quality.
• Ability to multitask and manage shifting priorities.
• Proficiency with property-management systems and housekeeping software (e.g., HotSOS, Opera, OnQ-depending on property).
• Ability to stand, walk, and perform physical tasks for extended periods.

Work Schedule & Expectations

• Flexible availability, including weekends and holidays, based on business needs.
• May be required to work extended hours or assist other shifts during peak periods.
• Role requires being reachable after hours for urgent operational matters.