Oakwood Homes Office Lead - Eden, NC

Office Lead


Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members.


Responsibilities:


Administrative Support

• Assemble, update and maintain customer files as needed for Home Center processes and compliance, ensuring record policies are adhered to.
• Assist Home Center team members in working with Home Office liaisons to carry out sales, marketing, human resource and other business processes.
• May assist in preparation of sales packages, complete parts orders, billback requests for payments from manufacturer on covered items, and schedule service through contractors.

Communication Liaison

• Prepare letters, flyers for Home Center promotions, copies, business card requests, and other correspondence as requested by the Home Center Manager.
• This position serves as a point of contact between different departments or individuals within the organization, relaying messages and ensuring effective communication channels.
• Interacts with clients, visitors, and employees, providing assistance, and ensuring a positive experience for all.

Office Organization and Management

• Assist customers with general questions, route phone calls and messages accurately and quickly.
• May assist with office compliance and internal audit preparation.
• Assist Home Center Manager in collecting invoices, scheduling payment to contractors, making bank deposits, etc.
• Can operate and perform tasks associated with the role of Office Lead in Vantage:
• Vantage tasks
• SES Pro
• My Home Service

Competencies:

• Time Management - Able to manage multiple responsibilities by being organized and keeping on top of important time-sensitive tasks.
• Quality Focus - Able to manage the efficiency, accuracy, completeness, and integrity of the work that they produce. They also recommend improvements in procedures to continually improve the quality of work produced.
• Adaptability - Able to shift course when external influences affect an initial plan and they are able to alter standard procedures when necessary and juggle multiple demands as required.
• Planning and Priority Setting - Identify priorities and develop detailed action plans that include objectives, accountabilities, timeframes, standards, review stages, and contingencies.
• Composure and Resiliency - Able to deal effectively with pressure, recover quickly from setbacks, and remain optimistic and persistent even under adversity. They are also able to maintain self-confidence and avoid overly emotional responses in tense or difficult situations.

Requirements:

• Proficient in Microsoft Word, Excel, and Outlook Express
• Able to multi-task and adapt to changes with ease
• Strong written and verbal communication skills
• Possess strong customer service skills
• High School diploma or equivalent
• Professional demeanor and appearance
• Able to comply with all company policies and procedures
• Must be reliable and dependable
• Able to work effectively and efficiently in a team environment
• Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
• 1-3 years tenure and/or related experience
• Must be able to complete tasks and role requirements independently
• Must be able to operate in a sedentary environment; independently operate a computer, phone, copier, and other office machinery; occasionally move furniture décor, and complete light cleaning

Compensation:

• As an Office Lead with Clayton, you will receive an hourly wage of $23.00 depending upon experience.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.

As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.

Home Centers are closed on Sundays - we believe in offering a balanced working environment.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00009
Clayton Retail