Automotive Service Writer

Company Description Freeman Motor Company, established in 1990, specializes in exceptional quality, well-maintained pre-owned European automobiles for customers in the Pacific Northwest and beyond. With a hand-picked inventory of over 100 vehicles housed in a 10,000 sq/ft indoor showroom, the company emphasizes comfort, protection, and presentation. Freeman Motor Company is known for a fun, friendly, and low-pressure sales environment with a straightforward approach to buying. The company offers flexible financing options, reliable extended warranties, and thorough inspections by factory-trained technicians. Team members are part of a culture focused on unmatched quality, professional service, and long-term customer relationships.

Role Description The Automotive Service Writer at Freeman Motor Company is a full-time, on-site role based in Salem, OR. This role is responsible for serving as the primary point of contact between customers and the service department, creating repair orders, explaining recommended services, and setting clear expectations for timing and costs. Day-to-day tasks include greeting customers in person and by phone, scheduling service appointments, accurately documenting vehicle concerns, and coordinating with technicians to ensure efficient workflows. The Service Writer also reviews inspection results, communicates updates and approvals to customers, prepares invoices, and ensures a smooth, transparent service experience from drop-off to pick-up. This position supports a high level of customer satisfaction by maintaining detailed records, using dealership software, and promoting recommended maintenance in line with company standards.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills, with a focus on building trust and long-term relationships.
• Candidates should possess effective Communication and Phone Etiquette skills for clear, professional interactions with customers and team members.
• Candidates should possess solid Computer Literacy skills, including comfort with service management software, email, and basic office applications.
• Experience in automotive service writing, dealership or repair shop operations, or a related customer-facing automotive role is beneficial.
• Knowledge of basic automotive systems and maintenance schedules, with the ability to explain technical information in everyday language, is preferred.
• Strong organizational abilities, attention to detail, and the capacity to manage multiple work orders and priorities simultaneously are important.
• High school diploma or equivalent required; additional technical or automotive coursework or certifications are a plus.
• Ability to work on-site in Salem, OR, in a fast-paced environment while maintaining a professional and inclusive attitude with customers and colleagues.