LEGOLAND CA Hotel Front Desk Host- Full Time

Front Desk Agent

Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.

Key Objectives:

• Welcome guests into the resort with a genuine warm welcome.
• Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries.
• Ability to work under pressure and in a fast environment.
• Works effectively in a team environment.

Main Responsibilities:

• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided.
• Maintain and improve the quality of the guest experience.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and visitors.
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX.
• Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
• Assist guest services, safety services, housekeeping, and engineering team.
• Maintain confidentiality of all guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Qualifications & Experience

1 3 years of Hotel front desk experience preferred.

Preferred candidate will have experience in OPERA property management system or equivalent.

Must be able to speak the English language clearly and fluently.

Preferred candidate will have the ability to speak Spanish fluently.

Provide excellent customer service and maintain a professional demeanour.

Ability to communicate effectively with others both verbally and written. Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.

Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.

Physical Requirements

Sitting:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Wrist Deviation (Side to Side):

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Standing:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Hand/Wrist Repetitions (Up and Down):

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Walking:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Reaching:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Lifts and Carries: Frequency:

• 11 to 24 pounds Occasionally Frequently Constant
• 25 to 34 pounds Occasionally Frequently Constant
• 35 to 50 pounds Occasionally Frequently Constant
• 51 to 74 pounds Occasionally Frequently Constant
• 75 to 100 pounds Occasionally Frequently Constant
• Over 100 pounds Occasionally Frequently Constant

Lifts Overhead: Frequency:

• 11 to 24 pounds Occasionally Frequently Constant
• 25 to 34 pounds Occasionally Frequently Constant
• 35 to 50 pounds Occasionally Frequently Constant
• 51 to 74 pounds Occasionally Frequently Constant
• 75 to 100 pounds Occasionally Frequently Constant
• Over 100 pounds Occasionally Frequently Constant

Twisting:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Grasping:

• Simple: < 50 pounds
• Firm: > 50 pounds

Bending:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Manual Dexterity/Strength:

• Gross motor, light-moderate strength
• Gross motor, moderate - heavy strength
• Fine motor, light-moderate strength
• Fine motor, moderate - heavy strength

Squatting/Kneeling/Crawling/Climbing:

• Occasionally (1-33%)
• Frequently (34-66%)
• Constantly (67-100%)

Pushing:

• Occasionally _ lbs
• Frequently _ __ lbs
• Constantly _______lbs

Pulling:

• Occasionally _ lbs
• Frequently _ _ lbs
• Constantly _______lbs

Visual Requirements:

Close eye work (small figures) Color discrimination

- Minimal color discrimination

- Normal color discrimination

Other: Depth perception, distance vision, ability to focus.

Hearing Requirements:

Able to consistently fulfill communication needs. (alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions

Temperature: Between 16 and 95 degrees

Driving: Occasional (1-33%)

Crawl Space/Cramped Position: Exposed 1-3 hours per day

Noise (loud/repetitive, < 85 decibels per OSHA Standard): Frequent (34-66%)

Personal Protective Equipment (e.g. respiratory mask, etc.): Occasional (1-33%)

Other

Specify any other requirements or restrictions that should be considered.

Benefits

Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with View email address on click.appcast.io.

Pay Range

Compensation between USD $19.50/Hr.-USD $19.50/Hr.