System Support Specialist

Join CCA Global Partners as a System Support Specialist in our St. Louis, MO office and become part of a collaborative, friendly, and high-performing IT team that values trust, integrity, and innovation. In this hybrid role, you’ll deliver high-quality technical support through effective problem analysis, troubleshooting, and resolution to ensure the reliable operation of end-user computing systems and enterprise technologies. This role supports the installation, configuration, maintenance, and continuous improvement of a wide range of hardware, software, and related systems. We’re looking for a technically skilled, customer‑centric professional who thrives in a fast‑paced environment and is always eager to learn and help. The position plays a critical role in enabling employee productivity by providing responsive, customer‑focused support to company employees and contractors. In addition to issue resolution, the System Support Specialist contributes to user education, system implementation initiatives, and the development and maintenance of technical documentation and knowledge resources. What You’ll Do Resolve Help Desk tickets across Windows and macOS systems, prioritizing, escalating, and documenting based on business impact. Support mobile devices (iOS, Android, and other platforms). Manage and maintain hardware/software inventory and lead device refresh cycles. Handle user setups, installations, upgrades, and maintain accurate documentation and procedures. Complete various administrative tasks for the department and maintain established documentation, procedures, and other knowledge bases. What You Bring At least 2 years of IT support experience and a high school diploma (or equivalent). Excellent communication, grammar, and customer service skills—friendly, tactful, and solutions‑focused. Demonstrate the ability to research and troubleshoot a broad range of technical issues, translate complex concepts into user‑friendly language, and build rapport through effective listening and questioning techniques. Strong organization skills and the ability to prioritize and manage multiple tasks. Strong working knowledge of Microsoft Windows (including RDP), Microsoft 365 (Office, Outlook, Teams, OneDrive, etc.) and general hardware. Hands‑on experience supporting Apple macOS environments (workstations and mobile devices). Preferred: Certifications like CompTIA A+, Microsoft Certified, or Technical Support Professional (TSP). How We Take Care of You: We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members. We recognize YOU for your accomplishments and contributions through development, growth and compensation! We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story. #J-18808-Ljbffr