Traffic Agent

Job Description

Job Description

POSITION AT THE SAN JUAN STATION, CAROLINA, PUERTO RICO

POSITION SUMMARY:

The Traffic Agent is responsible for processing and recording information regarding airway bills about cargo to be dispatched, assists walk in customers and prepares flights documentation by performing the below duties. 

Job Responsibilities:

• Assists with the preparation of preparation documentation and information in accordance with U.S. Customs Service regulations, and regulations of other federal agencies 
• Assists with the transmission of the flight data through the automated manifest system (AMS) to U.S. Customs for flight release 
• Assists with the communication of all freight discrepancies to U.S. Customs. 
• Processes and enter cargo description, customs information, carriage declaration, accessorial charges and rates to be billed 
• Places cargo on hold if documents are missing that are required for shipping 
• Assists with the communication of all freight discrepancies to U.S. Customs 
• Ensures prompt assistance to control the accuracy of the inventory, storage, delivery and transfers of the freight entering the United States territory 
• Solves any discrepancy found and generates a manifest discrepancy report (MDR). 
• Reviews and corrects if needed the accessorial charges 
• Assists with customer's freight notifications and local deliveries of cargo and accepts payments 
• Responsible for booking airway bills into the database and printing them as needed 
• Assists customers by processing documents, receiving payments and safe deposits Generates cargo correction advice (CCA’s) and updates proof of delivery (POD) when needed 
• Other duties as assigned. 

Minimum Qualifications, Skills, Education and Experience:

• Must have a high school diploma or equivalent
• Able to add, subtract, multiply and divided in all units of measure, using whole numbers, common fractions and decimals
• Minimum 1 year of related experience and/or training required 
• Minimum 2 year of customer service background in lieu of direct of required experience may be considered 
• Must have good attention to detail, this includes continuously monitoring shipments from the point of receipt to delivery. 
• Must be familiar with computer programs, i.e.; Microsoft Office, AES, although some training will be offered. 
• Must be able to work effectively with minimal supervision. 
• Effective verbal and written communication skills 
• Professional etiquette in person, over the phone, and in written communication 
• Ability to work in a fast-paced environment
• Be able to effectively work in a team environment
• Possess and maintain a valid Driver License and a driving record from the state of your primary residence that meets Amerijet’s insurance standards.
• Able to obtain and maintain a SIDA badge.
• Willingness to work 8-hr shift covering 24/7.
• Legally eligible to work in the country in which the position is located.

Supervisory Responsibilities:

This position will not have direct reports but may require providing training for new team members.

Language Skills:

The employee must possess good interpersonal and communications skills, be able to effectively present information, respond to questions from managers and co-workers. Preferred fluent English and Spanish.

Physical Activities and Requirements of the Position:

Job duties include but are not limited to lifting, pulling, pushing, grasping, twisting (including wrists), reaching below and overhead, standing for long periods of time, squatting, bending, stooping, kneeling, and climbing. Warehouse climate conditions are subject to change without notice. 

At times may work with or near moving mechanical parts (i.e.: cooler, dock equipment), in high precarious places (i.e. ladder work) and in cold/hot climate conditions. Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, sound system and machinery. 

Acknowledgment:

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position . Amerijet International, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International, Inc. also reserves the right to revise this job description. 

AAP/EEO Statement:

Amerijet International, Inc. is an equal opportunity and affirmative action employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability should send an e-mail to  View email address on ziprecruiter.com .

Legal Notices to All Applicants:

EEO is the Law

Pay Transparency Non-Discrimination Provision

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination

Dade County Living Wage Ordinance