Customer Care Representative

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care. Key Responsibilities Manages client’s customer orders according to established program business rules. Order management includes manual order entry, verification of electronically submitted orders, and execution of special customer order requirements. Answers inbound calls and inquiries from the client’s customers and the client representatives for order placement, order status, returns, and designated client topics. Triages inquiries to client partners per pre‑defined processes. Manages customer cases within Sales Force to ensure all open inquiries are completed in a timely manner. Investigates and resolves customer issues, including shipment discrepancies, delivery delays, pricing differences, and order blocks. Works collaboratively with internal partners such as Program Managers, DC Operations, Quality Assurance, Master Data, Credit and Collections to promote client and customer satisfaction. Performs day‑end clearance processes to ensure all orders are successfully moving through the system to ship as expected and research/resolves issues to avoid service disruption. Provides reporting as needed to support the client and operation. Attends client meetings as needed to represent the Customer Care function. Processes return orders according to the client return policy. Coordinates the creation of new client customers through the master data process. Key Competencies Interpersonal skills Strong sense of urgency to resolve customer issues Highly accurate data entry and checking skills Listening and communicating with empathy Collaborative mindset Ability to navigate multiple systems Ability to work within Microsoft Suite, basic level of Excel and Outlook knowledge Computer literacy in a Windows environment Customer Focus 1+ years of customer service or other relevant experience Resolution with an effortless customer experience in mind Ability to communicate in a professional manner via both phone and email Problem resolution Promotes a constructive and positive team atmosphere, reflects team values, contributes actively to the team’s success Specific Functions Able to make logical and business‑sense decisions within operational and program guidelines Minimum Job Qualifications Typically requires 1+ years of relevant experience. Required Skills Strong written communication skills Basic math skills Self‑motivated on all initiatives Literacy in a Windows environment Multitasking / pivoting from one client to another Works with a sense of urgency Proficient in Microsoft Excel and Outlook Process improvement focused Preferred Skills Proficient in Sales Force Proficient in SAP Work Environment Environment (work at home / hybrid) – Office Environment Physical Requirements: being able to work sitting for 8+ hours a day This is a Mason, OH area based job, not remote Location: Mason, OH. This position is not eligible for remote work. Compensation Our Base Pay Range for this position: $16.04 - $26.74 . Pay will always be compliant with applicable regulations. Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io (United States) or View email address on click.appcast.io (Canada). Resumes or CVs submitted to this email box will not be accepted. Additional Information McKesson is proud to offer a competitive compensation package as part of our Total Rewards, including potential annual bonuses or long‑term incentive opportunities. For more information regarding benefits, please visit our benefits page. #J-18808-Ljbffr McKesson